[Remote] Enterprise Account Executive at Gorgias

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, Conversational Commerce, SaaSIndustries

Requirements

Seasoned enterprise seller with 5+ years of SaaS experience and a track record of closing complex, high-value deals
Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly
Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region
Strategic in approach, able to craft territory plans, outbound strategies, and prioritization frameworks
Exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders
Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes
Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results
Fluency in German is highly valuable, enabling prospecting, nurturing, and closing opportunities within the expanding DACH enterprise market, in addition to the UK and the rest of EMEA

Responsibilities

Lead UK market development as the first regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds
Build and execute enterprise acquisition strategies tailored to the UK ecommerce landscape and aligned with global revenue goals
Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV
Collaborate with BDR & ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with UK buyers
Act as a ‘regional GM’ by growing existing partnerships, establishing new relationships influencing GTM resourcing, and shaping long-term footprint in the UK and Europe
Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes
Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership

Skills

Key technologies and capabilities for this role

Enterprise SalesAccount ExecutiveUK Market DevelopmentGo-to-Market StrategyE-commerceCustomer ExperienceHigh-GMV MerchantsStrategic SalesNew Market EntryRevenue Growth

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What experience is required for this role?

Candidates need 5+ years of SaaS experience as a seasoned enterprise seller with a track record of closing complex, high-value deals, plus experience in e-commerce.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities of this role?

The role involves leading UK market development, building enterprise acquisition strategies, owning the full sales cycle for merchants with $20M+ GMV, collaborating with teams on outbound campaigns, acting as a regional GM, and reporting on pipeline and market insights.

What kind of autonomy does this role offer?

You'll operate with autonomy, backed by global teams, as the first enterprise hire shaping Gorgias' UK market presence.

Gorgias

AI-powered customer service for e-commerce

About Gorgias

Gorgias provides an AI-powered customer service solution tailored for Shopify stores in the e-commerce sector. Its main service automates the customer support process by sorting, prioritizing, and tagging customer inquiries, known as "tickets," as they arrive. This automation minimizes the need for manual ticket management, allowing businesses to save time and resources. Gorgias' AI can also deliver instant resolutions to customer issues, enhancing the efficiency of support operations. Additionally, the platform enables businesses to create detailed customer profiles that include order history, loyalty status, and reviews, which helps support teams offer personalized service. Gorgias operates on a subscription model, generating consistent revenue while helping businesses improve their customer service and reduce support workloads. The company caters to a diverse range of clients, from small businesses to large corporations, all within the competitive e-commerce landscape.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$98.6MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen

Risks

Increased competition from Zendesk and Freshdesk may impact Gorgias's market share.

Rapid expansion to 300 employees across 16 countries may cause operational inefficiencies.

Reliance on Shopify integration poses risks if Shopify changes policies or competes.

Differentiation

Gorgias offers AI-powered customer service tailored for ecommerce businesses.

The platform integrates seamlessly with Shopify, enhancing customer support efficiency.

Gorgias provides omnichannel support, including email, voice, SMS, and social media.

Upsides

Recent $29M funding will expand AI tools, automating 60% of customer support.

Gorgias serves over 15,000 ecommerce brands, including Steve Madden and Glossier.

The trend of hyper-personalization boosts demand for Gorgias's AI-driven solutions.

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