Enterprise Account Executive at Decagon

New York, New York, United States

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$240,000 – $300,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Customer ExperienceIndustries

Requirements

4+ years of experience as a top-performing Account Executive with a strong track record of success
Experience in complex solution sales and consistently closing 7-figure deals
Consistent performance meeting pipeline generation targets for net new business
Self-starter mindset and builder's mentality
Nice to have: Previous experience selling AI or Customer Support/Experience software
Nice to have: Experience as an early sales hire at a fast-growing startup

Responsibilities

Manage the full sales cycle for enterprise accounts, from self-lead generation and qualification through negotiation, closing, and renewals
Generate a pipeline from ICP accounts via value-driven outbounding
Collaborate with Solutions Engineering, Product, Engineering, and Marketing teams to ensure customer success
Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long-term partnerships
Leverage internal executive team to accelerate deal cycles and secure buy-in from top-level client decision-makers
Play a key role in shaping go-to-market motion and influence how we engage and close key accounts

Skills

Key technologies and capabilities for this role

Enterprise SalesFull Sales CycleLead GenerationOutbound ProspectingPipeline BuildingNegotiationDeal ClosingRenewalsC-Suite EngagementCustomer RelationshipsGTM Sales

Questions & Answers

Common questions about this position

What is the salary range for the Enterprise Account Executive position?

The salary range is $240K - $300K.

Is this role remote or onsite, and where is the office located?

This is a fully in-person onsite role based in the San Francisco office.

What are the key qualifications and skills required for this role?

Candidates need 4+ years as a top-performing Account Executive with a track record of closing 7-figure deals in complex solution sales, plus consistent pipeline generation for net new business. A self-starter mindset and builder's mentality are essential.

What are Decagon's company values and work environment like?

Decagon is an in-office company driven by excellence and velocity, with values including customers are everything, relentless momentum, winner’s mindset, and stronger together.

What makes a strong candidate for this Enterprise Account Executive role?

Top performers with 4+ years closing 7-figure enterprise deals, experience in AI or customer support software, and early sales hire background at fast-growing startups stand out, along with a self-starter mindset.

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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