Manager, Engineering (AI Initiatives)
Juniper Square- Full Time
- Senior (5 to 8 years)
Candidates should have 5+ years of experience developing and deploying production-level products and systems, along with 2+ years of experience directly managing high-performing teams. A strong understanding of how to drive company impact by balancing hands-on technical work and leading technical teams is essential. Candidates should take ownership of problems from start to finish and be eager to learn whatever is necessary to succeed. A passion for the end-user experience and pride in developing products that meet customer needs is also required.
The Engineering Manager will lead a team of engineers to develop delightful experiences for enterprise customers. They will be responsible for shipping new products, providing technical oversight, and mentoring talented engineers. The role involves tackling unique challenges associated with scaling and deploying AI applications and requires close collaboration with large enterprises.
Generative AI solutions for customer support
Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.