Software Development
ZoomSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Gaming, Technology, SaaSIndustries
Requirements
- Bachelor's degree in software engineering, computer science, information systems, information technology, or similar
- 7+ years of experience in software development
- 3+ years of experience in team management
- Ability to mentor junior software developers and collaborate with all stakeholders
- Leadership, team building, and mentoring skills
- Exceptional interpersonal and communication skills
- In-depth knowledge of at least one programming language such as Java, Clojure, Python, or JavaScript
- Production experience with systems using Elasticsearch, Kafka, Redis
- Ability to keep up with software industry trends and innovation
- Nice to have: Experience managing 10+ engineers
- Nice to have: Proficiency in documenting processes and monitoring performance metrics
- Nice to have: Knowledge of functional programming (Clojure used)
- Nice to have: Experience working with MongoDB
Responsibilities
- Lead the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features
- Evaluate software solutions and system performance
- Supervise the software development team
- Lead the team in working towards the stability, scalability, and resiliency of the Helpshift platform
- Manage the development, deployment, and integration of software solutions
- Strive to improve performance, efficiency, and sustainability of the product
- Advocate on behalf of team members
- Demonstrate patience and use effective explanations when mentoring junior software developers
- Plan and execute strategies for completing projects on time
- Determine the need for training and talent development
- Hire team members and contractors
- Display strong work ethics
- Be a team player with a strong sense of ownership and collaboration
- Collaborate with other team leaders and departments
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote or hybrid?
The position is hybrid.
What does the Engineering Manager role involve leading?
You will lead the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features, manage development and deployment of software solutions, and work towards platform stability, scalability, and resiliency.
What is the company culture like at Helpshift?
Helpshift integrates 5 Leadership Principles including Power of Partnerships, One Keywords, Raise the Game, Embrace an Open World, and Trust through Transparency. The engineering team is technically rigorous but fun, product-minded, and focused on shipping quality features.
What salary or compensation is offered for this role?
This information is not specified in the job description.
What makes a strong candidate for this Engineering Manager position?
Strong candidates should have experience leading engineering teams, evaluating software solutions, mentoring juniors with patience, hiring talent, planning project strategies, and demonstrating strong work ethics as a team player.
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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