Software Engineering Manager
RxSenseSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Customer Service, BiotechnologyIndustries
Requirements
Candidates must have at least 2 years of experience leading remote software engineering teams, a strong background in delivering foundational services, and excellent planning and communication skills. Experience with Agile (Scrum) methodologies, data-driven decision-making using tools like JIRA and Sheets, and a passion for team growth and process improvement are also required.
Responsibilities
The Engineering Manager will collaborate with Product Management and Engineering Leadership to build services and platforms, manage and prioritize team work through an agile process, and provide mentorship and guidance to team members. They will also provide technical leadership, guide architecture and design decisions, conduct code reviews, and occasionally commit code. The role involves building and supporting a collaborative remote-first culture and driving team velocity, predictability, and satisfaction.
Skills
AI
LLMs
Voice AI
Product Management
Engineering Leadership
Planning
Execution
Technical Quality
Product Quality
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees
Risks
Emerging competitors like Observe.AI and Talkdesk are advancing rapidly.
Businesses are developing in-house AI solutions, reducing third-party dependency.
Privacy concerns and regulatory scrutiny around AI voice data are increasing.
Differentiation
Replicant offers seamless integration with IVR, CCaaS, and CRM systems.
The platform provides 24/7 availability, eliminating customer wait times.
Replicant's AI understands complex speech patterns, including slang and humor.
Upsides
Voice AI is increasingly used to enhance customer service experiences.
AI-driven solutions are expanding into industries like healthcare and finance.
Demand for 24/7 customer service solutions is rising globally.
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