Engineering Manager at Forethought

Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Customer Support, SaaSIndustries

Requirements

A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred
Demonstrated 7+ years of experience in a software engineering role is required
Experience managing a team of engineers
Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
Proven experience in constructing large-scale distributed systems is necessary
Ability to craft high quality, well-tested code to address customer requirements
Experience with MongoDB, Redis, and Elasticsearch is preferred
Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus
Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued

Responsibilities

Manage a team of product engineers (Full-Stack, Frontend, and Backend engineers)
Design engineering services that power Forethought’s core AI features, directly impacting the customer experience across our platform
Collaborate with product and design teams to translate user needs into scalable solutions that enhance customer support automation
Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints
Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed
Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring

Skills

Key technologies and capabilities for this role

DockerKubernetesRedisMongoDBElasticsearchFull-StackFrontendBackendAIMachine LearningLLM

Questions & Answers

Common questions about this position

What experience level is required for this Engineering Manager role?

The role requires demonstrated 7+ years of experience in a software engineering role and experience managing a team of engineers.

What technical skills are essential for this position?

Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask), along with proven experience in constructing large-scale distributed systems.

What is the tech stack used at Forethought?

The tech stack leverages modern technologies, including Docker, Kubernetes, Redis, MongoDB, and ElasticSearch. Experience with MongoDB, Redis, and Elasticsearch is preferred.

What type of team will I be managing?

You will manage a team of product engineers, including Full-Stack, Frontend, and Backend engineers.

What education is preferred for this role?

A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred.

Forethought

AI-powered customer support automation platform

About Forethought

Forethought.ai focuses on enhancing customer support through artificial intelligence. Their main product, SupportGPT™, utilizes Large Language Models (LLMs) to understand and generate human-like text, allowing businesses to automate customer service tasks. This AI is trained on a company's specific data, making it tailored to their needs. It helps businesses in sectors like E-commerce, SaaS, and FinTech by quickly resolving common customer inquiries and directing more complex issues to the appropriate agents, which reduces resolution time and operational costs. Additionally, Forethought.ai offers Autoflows, a user-friendly tool for automating customer experience without the need for coding. This tool helps businesses optimize their customer service workflows and track performance. Forethought.ai aims to improve the efficiency and effectiveness of customer support for businesses looking to enhance their service operations.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Unlimited PTO

Hybrid work

Competitive salary + stock options

Competitive insurance plans

Parental leaves

Risks

OpenAI's 'Operator' agent poses a competitive threat to Forethought's solutions.

Rapid AI advancements by competitors increase pressure on Forethought to innovate.

Leadership transitions may pose internal restructuring challenges for Forethought.

Differentiation

Forethought uses LLMs to tailor AI support to specific business needs.

SupportGPT™ automates customer service, reducing costs and enhancing customer experience.

Autoflows offers no-code CX automation, simplifying implementation for businesses.

Upsides

Forethought recognized in Gartner's 2023 Cool Vendor report, boosting credibility.

AI-driven sentiment analysis tools improve customer service quality and understanding.

Integration with CRM systems enhances tracking and management of customer interactions.

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