Engagement Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Replicant is building an AI-powered customer service platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance. They handle millions of calls monthly for Fortune 500 companies and high-growth innovators, offering AI agents for 24/7 customer support and real-time conversation insights. The company is expanding its Services team and seeking an Engagement Manager to provide project engagement advisor services for Replicant deployments.

Requirements

• 2-3 years customer-facing project management or business consulting experience
• Demonstrated desire to work in a leveraged manner, working through others to deliver results
• Excellent interpersonal, written, and verbal communication skills
• Excellent customer-facing and presentation skills
• Excellent organizational skills, ability to set task lists and timelines
• Ability to negotiate with customers regarding the benefit of Replicant solutions
• Ability and willingness to work under pressure in a dynamic environment
• Bachelor's degree in a technical field (or equivalent)
• Ability to travel 25%

Responsibilities

• Working with Replicant teams and business partner resources to provide advice, guidance, and best practices for Replicant customer solutions.
• Working with other Replicant Engagement Managers to staff projects with appropriate resources.
• Creating and enforcing Replicant’s implementation methodologies.
• Running projects with Replicant customers.
• Serving as the Professional Services account owner for customers with active implementation projects.

Application Instructions

• Not specified

Company Information

• Company: Replicant
• Industry: AI-powered customer service platform
• Benefits:
  • Remote working environment
  • Highly competitive salaries, equity, and 401(k) (US Employees)
  • Top-of-the-line healthcare (medical, vision, and dental)
  • Health and Wellness Perk
  • Equipment Stipend
  • Flexible vacation policy
  • Amazing team trips & offsites
  • Replicant is eligible for a 5-week sabbatical after being at the company for 4.5 years
• Values:
  • Blade Runners: Ownership, pride, and achieving goals.
  • Bread Makers: Humility, egalitarian culture, and teamwork.
  • Självdistans (Self-Distance): Critical self-reflection and understanding of relationships.