Marketing Manager
ReplicatedSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service, SoftwareIndustries
Requirements
The Engagement Manager requires 2-3 years of customer-facing project management or business consulting experience, demonstrated desire to work in a leveraged manner, excellent interpersonal, written, and verbal communication skills, excellent organizational skills, the ability to set own task lists and timelines, the ability to negotiate with customers the benefit of Replicant, and a Bachelor's degree in a technical field or equivalent.
Responsibilities
The Engagement Manager will provide project engagement advisor services for Replicant deployments, including building customer relationships, advising customers on the best practice use of Replicant solutions, and managing deployment projects, working with Replicant teams and business partner resources, staffing projects with appropriate resources, creating and enforcing Replicant’s implementation methodologies, running projects with Replicant customers, and serving as the Professional Services account owner for customers with active implementation projects.
Skills
Project Management
Business Consulting
Customer Relationship Management
Implementation Methodologies
LLMs
Voice AI
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees