Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial IntelligenceIndustries
Requirements
Candidates should possess natural curiosity, grit, determination, a drive for excellence, humbleness, and a deep commitment to the mission of changing the way the world learns. An entrepreneurial spirit, founder mindset, readiness to build a customer success team, and an impact-driven motivation are essential. A genuine passion for global business development is also required.
Responsibilities
The Engagement Manager will work closely with companies to problem-solve, design, and implement solutions using Sana to drive change and adoption. They will be responsible for measuring impact, adapting to unique company and team needs, implementing creative solutions, and defining the future of Sana's customer success, solution engineering, and deployment teams. This role involves scaling the team to create significant impact on how people learn across industries and globally.
Skills
Problem-solving
Communication
Project Management
Stakeholder Management
Business Development
Sana
Health benefits for small businesses
About Sana
Sana Benefits provides health insurance solutions specifically designed for small businesses. Their offerings include comprehensive health plans that cover medical, dental, and vision needs, along with additional services like virtual care, maternity support, and lab imaging. These plans aim to be affordable and accessible, helping small businesses offer quality health benefits to attract and retain employees. Unlike traditional health insurance providers, Sana simplifies the management of these benefits, allowing businesses to easily handle tasks like open enrollment and employee changes. The company focuses on customer satisfaction, boasting a high renewal rate, which reflects its commitment to providing valuable services that meet the needs of small businesses.
Austin, TexasHeadquarters
2017Year Founded
$103.9MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
201-500Employees
Benefits
Competitive salary & equity
100% remote
Monthly WFH stipend
Flexible PTO
Medical, life, dental, & vision
Paid parental leave
Charity matching
Risks
Recent layoffs may impact service quality and customer satisfaction.
Expansion into new markets could lead to operational challenges and competition.
Transition to a combined health plan model may face integration challenges.
Differentiation
Sana offers $0 healthcare options, virtual care, and comprehensive health plans.
The company simplifies benefits management for small businesses, enhancing user experience.
Sana's high customer retention rate indicates strong customer satisfaction and loyalty.
Upsides
Expansion into Alabama and Wisconsin opens new markets and revenue opportunities.
Partnership with Miga enhances cardiovascular care, attracting more small business clients.
$60 million Series B funding supports technology investment and market expansion.
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