Client Success Manager (Eastern)
PassthroughSalary not specified
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Artificial IntelligenceIndustries
Requirements
Candidates should be naturally curious, possess grit and determination, be driven by excellence, and embody humbleness. A deep commitment to the mission of changing the way the world learns, a genuine passion for global business development, and an entrepreneurial spirit are essential. The ideal candidate is impact-driven and motivated to make a difference.
Responsibilities
The Engagement Associate will work closely with client companies to problem-solve, design solutions, and implement them to drive change and adoption of Sana. They will be responsible for continually learning and adapting to meet unique company and team needs, implementing creative solutions, and defining the future of Sana's customer success, solution engineering, and deployments teams. This role contributes to scaling the team to impact how people learn across industries globally.
Skills
Problem-solving
Communication
Collaboration
Learning
Adaptability
Sana
Health benefits for small businesses
About Sana
Sana Benefits provides health insurance solutions specifically designed for small businesses. Their offerings include comprehensive health plans that cover medical, dental, and vision needs, along with additional services like virtual care, maternity support, and lab imaging. These plans aim to be affordable and accessible, helping small businesses offer quality health benefits to attract and retain employees. Unlike traditional health insurance providers, Sana simplifies the management of these benefits, allowing businesses to easily handle tasks like open enrollment and employee changes. The company focuses on customer satisfaction, boasting a high renewal rate, which reflects its commitment to providing valuable services that meet the needs of small businesses.
Austin, TexasHeadquarters
2017Year Founded
$103.9MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
201-500Employees
Benefits
Competitive salary & equity
100% remote
Monthly WFH stipend
Flexible PTO
Medical, life, dental, & vision
Paid parental leave
Charity matching
Risks
Recent layoffs may impact service quality and customer satisfaction.
Expansion into new markets could lead to operational challenges and competition.
Transition to a combined health plan model may face integration challenges.
Differentiation
Sana offers $0 healthcare options, virtual care, and comprehensive health plans.
The company simplifies benefits management for small businesses, enhancing user experience.
Sana's high customer retention rate indicates strong customer satisfaction and loyalty.
Upsides
Expansion into Alabama and Wisconsin opens new markets and revenue opportunities.
Partnership with Miga enhances cardiovascular care, attracting more small business clients.
$60 million Series B funding supports technology investment and market expansion.
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