End User Support at Baker Hughes

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EnergyIndustries

Requirements

Related Bachelor’s Degree or equivalent professional certification
Good experience of technical support in a customer facing role
Analytical mindset with proven ability to resolve problems and identify solutions
Self-motivated to deliver deadlines with minimal supervision
Ability to collaborate and work productively as part of a team
Ability to build relationships with people of all levels of seniority and backgrounds
Great attention to detail, with experience in tracking multiple sources of information and data points
Ability to be flexible to cover multiple time-zones based on needs of projects
Availability for 8am to 5PM schedule, with required weekly travel to Jurong Island

Responsibilities

Supporting IT hardware and software systems to ensure functionality, reliability, and performing and monitoring performance
Maintaining asset database (CMDB) / User Account & Access Management support
Troubleshooting and resolving software and hardware problems as they arise to ensure a swift resolution
Ensuring protocols are followed for checking and verifying software and hardware to ensure products are tested effectively
Navigating workload ticketing system (Service Now) and resolving tickets in order of urgency through efficient prioritization
Working with other teams to ensure software and hardware systems are designed to support organizational goals

Skills

ServiceNow

CMDB

IT Hardware Support

IT Software Support

Troubleshooting

User Account Management

Access Management

Asset Database Management

Ticketing System

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries