[Remote] Emerging Account Executive at Olo

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant Technology, SaaSIndustries

Requirements

5+ years of experience, including 3+ years in a sales role, preferably selling in the hospitality/restaurant industry, a B2B SaaS/software, or a payment solution
Action-oriented, client-focused, and motivated with prior results to prove it
Strong interpersonal and presentation skills; great collaborator able to communicate with multiple internal departments about client feedback and plans, and work cross-functionally to solve problems
Organized and process oriented, able to multitask, handle pressure, and be flexible in a fast-paced environment
Highly motivated and confident individual with a competitive personality, but also a supportive team player
Comfortably geeky, good at demonstrating advanced technical concepts, and have solid PC skills (PowerPoint, Excel, Google Suite, CRM & data analytics tools, etc.)
Able to decipher legal contracts and navigate contract negotiations
Blends technical aptitude, project management skills, and comfort selling to all levels of an organization

Responsibilities

Drive awareness, market presence, and adoption of new products and initiatives for assigned existing clients in the Emerging Enterprise Segment (1-100 locations)
Build relationships with and manage contract renewals for this set of clients
Work in partnership with internal stakeholders to understand each client’s existing program and identify potential opportunities for improvement and expansion
Own the upsell sales process and conduct product demonstrations on Olo’s products & services
Develop and cultivate relationships throughout organizations by conducting targeted outreach
Draft benchmark analyses that highlight opportunities for brands to derive greater results from existing products and/or utilize new products
Coordinate customer meetings and presentations; prepare and deliver follow-up materials, addressing any client concerns or competitive threats
Manage contractual processes and executive-level negotiations
Collaborate with Customer Success post-sale to ensure a successful program launch, and make certain everything is delivered to the client just as they expected
Be held to revenue and product adoption goals

Skills

Key technologies and capabilities for this role

SalesAccount ManagementUpsellProduct DemonstrationsProject ManagementContract NegotiationCustomer RelationshipsBenchmark AnalysisTechnical AptitudeExecutive Outreach

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Yes, you can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What experience is required for this role?

Candidates need 5+ years of experience, including 3+ years in a sales role, preferably selling in the hospitality/restaurant industry, B2B SaaS/software, or a payment solution.

What key skills are expected from candidates?

Strong interpersonal and presentation skills, ability to collaborate cross-functionally, organization and process orientation, technical aptitude with tools like PowerPoint, Excel, Google Suite, CRM, and data analytics, plus comfort with contract negotiations.

What is the team structure for this role?

This is an exciting opportunity to join a growing group of Account Executives within Olo's Emerging Enterprise Sales team, which works with restaurant brands between 1 and 100 locations.

What makes a strong candidate for this position?

A strong candidate is action-oriented, client-focused, motivated with proven sales results, a highly motivated and confident team player with a competitive personality, able to multitask in a fast-paced environment, and blends technical aptitude with project management and sales skills.

Olo

SaaS platform for restaurant digital ordering

About Olo

Olo provides a Software-as-a-Service (SaaS) platform designed for on-demand restaurant commerce, focusing on digital ordering and delivery. The platform allows multi-location restaurant brands to manage their digital channels in one place, integrating various systems for orders, deliveries, and customer interactions. This integration helps restaurants streamline their operations and enhance customer engagement. Olo's business model includes a subscription service for restaurants, along with transaction fees for each order processed, ensuring a steady revenue stream that grows with their clients' success. The company's goal is to support the digital transformation of the restaurant industry, making it easier for restaurants to meet the increasing demand for online food ordering and delivery.

New York City, New YorkHeadquarters

2005Year Founded

$176.4MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

401(k) Company Match

Home Office Stipend

Company Equity

Parental Leave

Risks

Increased competition from Square's integrated solutions may attract Olo's clients.

Olo's reliance on partnerships poses risks if partners face operational difficulties.

Labor shortages could hinder the effectiveness of Olo's self-ordering kiosks with GRUBBRR.

Differentiation

Olo integrates seamlessly with existing restaurant systems for efficient order management.

Olo's platform supports over 60,000 restaurants, showcasing its scalability and reliability.

Olo offers a dual revenue model with subscription fees and transaction-based income.

Upsides

Olo's partnership with GRUBBRR enhances omnichannel dining experiences, boosting customer satisfaction.

The launch of 'Loyalty for Borderless Accounts' strengthens customer engagement and retention.

Olo's relocation to One World Trade Center signifies growth and increased market presence.

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