ekspert relacji z klientem at Santander

Tarnowo Podgórne, Greater Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Higher education (Wyższe wykształcenie)
Over 3 years of experience in banking and sales of banking services and products, including investment products
Strong interpersonal skills and a desire for long-term relationships based on trust
Ability to set ambitious goals and thrive when focused on achieving them
Comfortable working both independently and as part of a team
Commitment to professional development and acquiring new skills within the Select, Hypothec, SME areas
Ability to communicate in English at a communicative level, enabling contact with foreign clients and assistance in selecting appropriate banking products

Responsibilities

Handling more demanding client needs and support in selecting the best banking products and services (Obsługa bardziej wymagających potrzeb klienta oraz wsparcie w wyborze najlepszych produktów i usług bankowych)
Ensuring professional service and the best experiences related to branch visits (Zapewnienie profesjonalnej obsługi oraz najlepszych doświadczeń związanych z wizytą w oddziale)
Offering and promoting banking products (Oferowanie i promowanie produktów bankowych)
Executing individual and team sales tasks, for which attractive monthly bonuses are awarded (Realizacja indywidualnych i zespołowych zadań sprzedażowych, za które przyznawane są miesięczne premie na atrakcyjnym poziomie)
Telephone and direct contact with clients (Telefoniczny i bezpośredni kontakt z klientami)
Building long-term relationships with clients and acquiring new ones (Budowanie długotrwałych relacji z klientami oraz pozyskiwanie nowych)
Working in accordance with applicable procedures and standards applied in all distribution channels (Praca w zgodzie z obowiązującymi procedurami oraz standardami dotyczącymi i realizowanymi we wszystkich kanałach dystrybucji)

Skills

Key technologies and capabilities for this role

Client Relationship ManagementBanking SalesInvestment ProductsFinancial Products AdvisorySales PromotionEnglish CommunicationTeam CollaborationGoal Achievement

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is onsite and stationary work in the branch in Przeźmierowo, Poland.

What benefits are offered in this position?

Benefits include life insurance, private Medicover healthcare with optional dental package, bank's product offers and employee loans, and a cafeteria system with points for activities. The contract starts as a 7-month employment agreement with the possibility of indefinite term after onboarding.

What experience and skills are required for this role?

Candidates need higher education, over 3 years of experience in banking and sales of banking services including investment products, strong interpersonal skills, ability to set ambitious goals, teamwork and independent work, commitment to professional development, and communicative English level.

Is there a bonus or premium system for this position?

Yes, there is participation in an attractive premium system with a guaranteed premium during the onboarding period and monthly premiums for individual and team sales tasks.

What makes a strong candidate for this Client Relationship Expert role?

A strong candidate has over 3 years of banking sales experience including investments, higher education, excellent interpersonal skills for building long-term client trust, goal-oriented mindset, team and independent working ability, English proficiency, and commitment to developing in Select, Hypothec, and SME areas.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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