ekspert(-ka) relacji z klientem at Santander

Częstochowa, Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Higher education
Over 3 years of experience in banking and sales of banking products and services, including investment products
Appreciation for contact with people and building long-term relationships based on trust
Ability to set ambitious goals and feel comfortable knowing what you're striving for
Comfort in both individual and team work
Desire to develop in banking and acquire new competencies in selected specializations (Select, Hipoteka, MŚP)
Nice-to-have
Communicative English skills for contact with foreign clients and assisting in selecting appropriate banking products
Experience in selling investment products (including funds)
Category B driver's license

Responsibilities

Handling more demanding client needs and supporting in selecting the best banking products and services
Ensuring professional service and the best experiences related to branch visits
Offering and promoting banking products
Realizing individual and team sales tasks, for which monthly attractive premiums are awarded
Telephone and direct contact with clients
Building long-term relationships with clients and acquiring new ones
Working in accordance with applicable procedures and standards across all distribution channels

Skills

Key technologies and capabilities for this role

Banking SalesInvestment ProductsClient RelationsCustomer ServiceSalesEnglish Communication

Questions & Answers

Common questions about this position

What employment contract and duration is offered?

The position offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this a remote or on-site position, and where?

This is a stationary (on-site) position in the branch at al. Wolności 17 in Częstochowa, Poland.

What are the key requirements for this customer relations expert role?

Candidates need higher education, over 3 years of experience in banking and sales of banking products including investment products, and a value for building long-term client relationships based on trust.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best client experiences in the financial sector, and believes everyone can bring a unique perspective.

What makes a strong candidate for this role?

Strong candidates have higher education, 3+ years in banking sales including investments, enjoy ambitious goals, work well individually and in teams, and want to develop in banking specializations like Select, Hipoteka, or MŚP.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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