ekspert(-ka) relacji z klientem at Santander

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Higher education degree
Over 3 years of experience in banking and sales of financial products and services, including investment products
Values contact with people and long-term relationships based on trust
Enjoys setting ambitious goals and thrives on achieving them
Comfortable working both independently and collaboratively
Wants to develop in banking and acquire new competencies within areas such as Select, Hypotheca, SME, etc
Ability to communicate in English at a communicative level, enabling contact with foreign clients and assisting in the selection of appropriate banking products

Responsibilities

Handling complex client needs and supporting them in selecting the best banking products and services
Providing professional service and ensuring positive customer experiences during visits to the branch
Offering and promoting banking products
Achieving individual and team sales targets, resulting in monthly bonuses
Conducting telephone and direct contact with clients
Building long-term relationships with clients and acquiring new ones
Working in accordance with relevant procedures and standards across all distribution channels

Skills

Key technologies and capabilities for this role

Financial Products SalesInvestment ProductsClient Relationship ManagementSales TargetsEnglish CommunicationBanking ProductsCustomer ServiceProduct Promotion

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include an employment contract (initial 7-month contract with possibility of indefinite after training), life insurance, private medical care (Medicover), employee loan offer, and a cafeteria system with points for leisure and cultural activities.

Is this a remote or onsite position?

This is an onsite position at the Warsaw Branch (initial offer).

What experience and skills are required for this role?

Candidates need over 3 years of experience in banking and sales of financial products including investment products, a higher education degree, communicative English for foreign clients, strong interpersonal skills for building trust-based relationships, goal orientation, teamwork ability, and interest in banking development.

What is the compensation structure for this role?

The position offers a competitive salary, performance-based bonuses from achieving sales targets, and a comprehensive benefits package.

What makes a strong candidate for this client relations expert role?

Strong candidates have over 3 years in banking sales including investments, value building long-term trust-based relationships, are goal-oriented, enjoy teamwork and independent work, speak communicative English, and seek development in banking areas like Select, Hypotheca, and SME.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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