ECI Concessions Coordinator at Columbia Sportswear Company

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Apparel, SportswearIndustries

Requirements

At least 5 years of retail experience (ECI experience is a plus)
Previous team management experience is a plus
Ability to conduct interpersonal interactions with customers and company personnel
Provide coaching to staff, troubleshoot, solve problems and escalate if needed to ECI Operation Manager
Operate within defined processes and guidelines, and effectively according to timelines
Prompt response/return of phone calls, emails and requests for information or assistance
Skill in operating personal computers, POS systems and various software packages including Microsoft Word and Excel
Proactivity, flexibility and positivity when dealing with challenges
Time management efficiency
Strong written and oral communication skills
Able to communicate in English (oral and written)
Driving license required (car is a plus)
Demonstrated ability to influence and guide others
Customer Focused
Able to analyze data and set priorities
Based in Madrid or Barcelona is a plus

Responsibilities

Manage the Columbia Sales Associates employed for the assigned ECI concessions in Spain (onboarding, training, goal setting, leaves, performance management), with the support of the ECI Concession Operation Manager and the HR department
Participate in the hiring process with the ECI Concession Operations Manager and the HR department
Coordinate with ECI Human Resources and the ECI Operations Manager to manage staff schedules, ensuring alignment with each location’s specific labor rules, timeframes, and public holidays. Scheduling should also reflect sales performance and peak trading periods to ensure optimal coverage and support across all centers
Train, motivate and encourage staff related to all areas of effective store operations
Create a comfortable environment for all the staff. Be supportive with the team
Review operational reports and records, as well as team attendance to ensure ECI team adherence to Company policies and procedures
Perform weekly analysis of sales by concession, send weekly results and provide recommendations with action plans to increase performance for the assigned concessions
Follow up day to day operations within the assigned Concessions
Provide support and prepare assigned concessions for Sales periods and specific concessions activities (ski season, etc.)
Assist with Concession openings and closures as needed
Coordinate concession openings and closures in collaboration with the ECI Operations Manager, ensuring alignment with operational timelines
Coordinate implementation of new Company processes, policies or procedures for assigned Concessions
Participate and support with trainings: new hires, product seasonal trainings, policies, procedures, new concessions, etc
Serve as point of contact for ECI Human Resources department and ECI Operations Manager
Coordinate with the Human Resources department regarding schedules, holiday tracking, signature of time sheets as well as all HR paperwork for new joiners and existing staff
Follow up with the team with the KPIs provided and work with the ECI Operations Manager in action plans when needed
Oversee product needs across all assigned concessions, ensuring timely support during key commercial periods, including peak trading moments, additional replenishments, and strategic reinforcements. Maintain close coordination with the Retail Operations team together with the Retail Operations Manager to guarantee efficient and aligned product flow across locations
Participate in the engagement initiatives and encourage employees to participate in the activities
Visit the different concessions (70% of the time) according to the established plan with the ECI Operations Manager
Be in contact on a weekly basis with ECI Management team to ensure the correct performance of employees
Perform any other relevant task for the position in coordination with the ECI Operations Manager

Skills

Staff Management

Onboarding

Training

Performance Management

Scheduling

Sales Analysis

HR Coordination

Operations Coordination

Team Motivation

Policy Implementation

Columbia Sportswear Company

Designs and sells outdoor apparel and gear

About Columbia Sportswear Company

Columbia Sportswear Company designs and sells a variety of outdoor clothing and gear, including jackets, shirts, pants, shorts, footwear, and accessories like hats and backpacks. Their products are aimed at outdoor enthusiasts, hikers, campers, and active individuals of all ages. Columbia's products are known for their quality and durability, setting them apart from competitors in the outdoor apparel market. The company operates through a direct-to-consumer model, selling via their website, retail stores, and partnerships with other retailers, which helps them reach a wide audience. Their goal is to provide high-quality outdoor gear that enhances the experience of those who enjoy outdoor activities.

Portland, OregonHeadquarters

1938Year Founded

$40KTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

401(k) Company Match

401(k) Retirement Plan

Wellness Program

Employee Discounts

Mental Health Support

Risks

The new Cherry Hill Mall store may face challenges in a competitive retail environment.

The Vader Collection may not resonate with Columbia's core customer base.

Strategic shifts by new marketing leadership could impact brand loyalty.

Differentiation

Columbia Sportswear offers innovative outdoor apparel with a strong brand reputation.

The company employs a multi-channel sales strategy for broad market reach.

Columbia's collaborations, like the Star Wars collection, attract niche markets.

Upsides

The rise of outdoor activities post-pandemic boosts demand for Columbia's products.

Collaborations with franchises like Star Wars enhance brand visibility and appeal.

Direct-to-consumer sales and social media marketing reach younger demographics effectively.

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