eBay Customer Service Risk Teammate Work From Home

Ireland

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Candidates must be fluent in written and verbal English, eligible to work full-time in the Republic of Ireland, and available for shift work including evenings and weekends. A demonstrated interest in e-commerce, preferably with experience as an eBay buyer or seller, is required. Proven ability to handle challenging customers and situations in a phone-based, target-driven environment is necessary, along with excellent communication, negotiation, and problem-solving skills. Technical proficiency with the Internet and Microsoft Office programs is also essential.

Responsibilities

Provide phone support to eBay customers regarding account restrictions, using active listening and clear communication. Manage account restrictions and verify activity to mitigate loss by applying problem-solving skills and good judgment. Analyze account history and trends to take appropriate actions and tailor solutions to align sellers' business models with eBay's policies. Understand the importance of customer service for buyer loyalty and how customer centricity drives sales. Quickly grasp customer priorities, identify improvement areas, and act with the customer in mind to establish trust and relationships. Achieve quality, satisfaction, and metric-driven targets while coordinating with team members to resolve inquiries.

Skills

Customer Service

Risk Management

Account Restrictions

Problem-Solving

Active Listening

Clear Communication

Loss Mitigation

Data Analysis

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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