DVC Sales Coordinator at The Walt Disney Company

Lake Buena Vista, Florida, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation Ownership, Entertainment, TimeshareIndustries

2+ years of professional experience, prefer experience as a Coordinator or Trainer
Outstanding Guest service skills with strong organizational skills and high attention to detail
Demonstrated computer proficiency within a Windows environment
Experience communicating with multiple lines of business and levels of leadership
Experience with high volume and fast-paced environment including general correspondence and other tasks as needed
Experience making decisions, problem-solving, and giving feedback
Ability to work effectively independently or within a team
Ability to work both in a standing and sitting position throughout the day, and escort guests and members to DVC Showrooms
Ability to move and lift 35 pounds
Ability to be flexible with work schedule, including evenings, weekends and holidays
High School Diploma or equivalent
Preferred: Possess a valid State of Florida driver’s license
Preferred: Familiarity with Disney Vacation Club
Preferred: Experience with MeRlin (Salesforce)
Preferred: Disney System Knowledge
Preferred: Experience working in a sales or membership environment
Preferred: Bachelor's Degree or equivalent experience

Maintain daily operations sheet and implement same-day movement plans using the company’s deployment system
Complete opening and closing checklists for Welcome Home Centers, supporting both backstage and onstage operations, including tours, group presentations, and model viewings
Serve as the primary point of contact for Guest Service recovery
Confirm eligibility and distribute tour incentives as needed
Provide day-to-day support to Sales Associates, Vacation Club Guides, and Sales Leadership through phone-based inquiries
Lead sales operations efforts through various projects, including technology, cruise offerings, training, or incentives
Request and handle security access for Open House visitors
Compile and correlate end-of-day Sales reports
Relay operational concerns and propose process improvements to leadership
Log and handle in-person interactions in Salesforce, ensuring updates to the sales lineup
Adjust operations based on demand, following established procedures and standards
Monitor equipment and systems, report concerns to relevant departments, and keep partners advised
Submit maintenance requests using HotSOS