doradca ds. współpracy z klientem SME at Santander

Poznań, Greater Poland Voivodeship, Poland

Santander Logo
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries

Requirements

  • Experience in building positive relationships with customers
  • Communicative, ready to help, and goal-oriented
  • Ability to identify customer needs and respond to them
  • Engaged in task completion
  • Enjoys teamwork
  • Knowledge of MS Office package

Responsibilities

  • Building long-term relationships with customers while increasing their satisfaction
  • Promoting and selling banking products and services for SME customers
  • Achieving sales targets while maintaining the highest quality standards
  • Providing professional post-sales service to corporate customers
  • Servicing customers in compliance with legal requirements and security standards
  • Applying the bank's best policies and risk-reducing factors

Skills

Key technologies and capabilities for this role

MS OfficeCustomer ServiceSalesClient Relationship ManagementBanking ProductsComplianceRisk ManagementSME Client Handling

Questions & Answers

Common questions about this position

What employment benefits does this position offer?

The role provides a full-time employment contract, private medical care with Medicover (including optional dental), a cafeteria system with points for activities like vacations or childcare subsidies, Multisport card, bank product offers, wellbeing activities, child starter kits, and benefits for disabled employees such as health allowances and extra vacation days.

Is this a remote or hybrid position, and where is the office located?

This is a hybrid work arrangement in the office located at ul. Kolorowa 8 in Poznań, Poland, with shift work from Monday to Friday between 8:00-22:00.

What skills and experience are required for this role?

Candidates need experience in building positive client relationships, strong communication skills with a goal-oriented and helpful attitude, ability to identify and respond to client needs, commitment to tasks, teamwork skills, and knowledge of MS Office package.

What is the team structure for this position?

The role is part of Zespół Zdalnej Współpracy z Klientem SME3, led by Arkadiusz Gaszczyk, within Santander's Contact Center that has over 1300 people across Warsaw, Wrocław, Poznań, and Lublin.

What makes a strong candidate for this SME client advisor role?

Strong candidates have experience building client relationships, are communicative and goal-oriented, can identify client needs, are task-committed and team players, and know MS Office; they should also value high-quality service in finance.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters
1902Year Founded
$75MTotal Funding
POST_IPO_DEBTCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Health, dental, & vision
401k
Flexible PTO
Parental & sick leave
Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.
'Quishing' attacks pose a growing threat to consumer security.
Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.
The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.
Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.
Santander's renewable energy financing highlights commitment to sustainable investments.
Proactive cybersecurity measures enhance customer trust and protect digital assets.

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