SaaS Digital Content Writer
GraphiteSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Housing, HealthcareIndustries
Requirements
- 3+ years of experience in technical writing, documentation development, or a related field, ideally within SaaS or AI industries
- Exceptional writing skills with the ability to simplify complex technical information for various audiences, along with familiarity with documentation tools
- Strong organizational skills, a proactive and collaborative mindset, and the ability to quickly learn EliseAI’s platform
- Preferred: working knowledge of L&D principles, familiarity with customer success strategies, Zendesk, and understanding of how documentation supports customer adoption
- Willingness to occasionally travel for on-site collaboration or customer visits (approximately 10% of the time)
- Willingness to work in person at the office 4-5 days a week
Responsibilities
- Develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes
- Translate technical product details into clear, accessible resources tailored to diverse customer needs
- Ensure all customer-facing documentation is up-to-date and reflective of the latest product features and best practices
- Work closely with the Customer Education team to identify gaps in customer resources and create documentation that complements training initiatives
- Analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation
- Collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback
- Maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates
- Implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources
- Contribute to the evolution of EliseAI’s L&D strategy by proposing innovative ways to engage customers through documentation
- Leverage customer interactions and product usage data to identify opportunities for new or enhanced documentation and act as an advocate for customers by ensuring that documentation provides practical, actionable solutions to real-world challenges
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Documentation Specialist role?
This information is not specified in the job description.
Is this Documentation Specialist position remote or onsite?
The position is onsite.
What experience and skills are required for this role?
Candidates need 3+ years of experience in technical writing, documentation development, or a related field, ideally in SaaS or AI industries, along with exceptional writing skills to simplify complex technical concepts.
What is the company culture like at EliseAI?
EliseAI focuses on developing impactful conversational AI for housing and healthcare, seeking team members who get excited about working really hard on meaningful problems that improve quality of life.
What makes a strong candidate for the Documentation Specialist position?
A strong candidate has 3+ years in technical writing or documentation in SaaS/AI, exceptional skills in simplifying complex tech for diverse audiences, and experience collaborating with cross-functional teams like Customer Success and Product.
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Risks
Increased competition from companies like Colleen AI and Funnel may erode market share.
Expansion into healthcare faces challenges due to regulatory requirements and integration issues.
Reliance on proprietary technology poses risks if competitors develop superior solutions.
Differentiation
EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.
The platform handles 50% of tour appointments, with 27% scheduled after business hours.
EliseAI supports multiple languages, enhancing its utility in diverse markets.
Upsides
EliseAI's Series D funding of $75M boosts its market expansion and product development.
The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.
Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.
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