Dividend - Call Center Customer Service Agent-4 at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterPhone SupportMultitaskingIdentity VerificationAccount DocumentationPayment ProcessingBilling Support

Questions & Answers

Common questions about this position

Is bilingual ability required for this role?

Bilingual (English/Spanish) is preferred but not required.

What is the work schedule like for this position?

Candidates must be available to work evenings and weekends.

What experience is required for this call center role?

At least six months recent call center experience is required, along with experience with CRM (Salesforce preferred).

What is the location for this job?

The position is located in Cincinnati, Ohio, and potentially offers a remote work environment but is local to San Diego, CA.

What skills make a strong candidate for this customer service agent position?

Strong candidates have excellent communication skills, a positive demeanor, proven organizational skills, the ability to multitask, and analytical abilities.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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