[Remote] District Manager Parts & Service at General Motors

Missouri, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s Degree or Equivalent Experience
3-5 + years of experience leading, guiding and improving dealership fixed operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Effective oral and written persuasive and informative communication skills
Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity
Consultative Selling Skills

Responsibilities

Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Analyze dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Create and execute annual Business Plans and implementing effective countermeasures to mitigate headwinds
Successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
Achieve KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Skills

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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