[Remote] District Manager Parts & Service at General Motors

Missouri, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor’s Degree or Equivalent Experience
3-5+ years of experience leading, guiding and improving dealership fixed operations
Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
Effective oral and written persuasive and informative communication skills
Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity
Consultative Selling Skills
Competencies: Successfully builds and maintains strong internal/external relationships, Successfully Drives for Results & Drives Change Management, Effectively demonstrates Informative and Persuasive communication skills, Effectively works autonomously with strong Time Management & Prioritization Skills, Effective With Timely Problem Solving, Consistently Demonstrates Innovation and Creativity, Consistently Demonstrates Initiative & Adaptability, Strong Customer Orientation & Conflict Resolution
Must live in territory (Missouri and parts of Illinois: Beardstown, Macomb and O’Fallon) or relocate to St. Louis, MO or surrounding area
Ability to travel at least 50% or more on a frequent basis
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review
No need for GM immigration sponsorship

Responsibilities

Extreme ownership of District Revenue, Retention & Customer Experience
Serve as a trusted advisor to dealership leadership
Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
Thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
Analyze dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
Create and execute annual Business Plans and implement effective countermeasures to mitigate headwinds
Successfully address and resolve aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
Achieve KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance
Territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers
Act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans
Involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training

Skills

Sales

Customer Retention

Revenue Growth

Financial Analysis

Business Planning

Marketing

Dealer Management

KPI Management

NPS

Training

EV Training

Compliance

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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