Disney Vacation Club Associate (Aulani) at The Walt Disney Company

Kapolei, Hawaii, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, TravelIndustries

1+ year background in hospitality or other customer-centric industries where anticipating guest needs is key
Experience in proactive sales or lead generation
Provide exceptional Guest service through strong interpersonal and communication skills, creating a welcoming atmosphere for Members and Guests
Strong organizational skills and attention to detail to assist with sales center operations and guest interactions
Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively
Sound judgment in engaging appropriate partners during varied Guest situations, while remaining calm and composed to ensure a seamless experience
Ability to proactively engage with guests in both indoor and outdoor environments, maintaining a high level of service and enthusiasm across all weather conditions
Full-time availability, including weekends, holidays, and variable shifts based on business needs
Proficiency with computers: Apple/Windows-based systems
High School diploma or equivalent

Create a welcoming environment for Members and Guests by delivering excellent in-person service and supporting all aspects of the sales process and Guest experience
Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
Explain and invite Members to learn more about DVC in accordance with the paths available
Create lead generation from all Members and Guests to support the Sales process
Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
Help resolve Member and Guest concerns or issues
Member and Guest service recovery
Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges
Display great working relationships with resort, vendors, and community partners