Headway

Director, UX Research & Customer Insight

New York, New York, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Health TechIndustries

Requirements

The Director of UX Research and Insight at Headway should possess 5+ years of experience as a people manager with a proven track record of leading and developing high-performing research teams, including expertise in qualitative and quantitative research, UX research, market research, and clinical research. Strong skills in program management and experience with research tools and platforms such as UserTesting and Qualtrics are required. Additionally, a solid understanding of customer-centric methodologies like Voice of Customers, Touch Grass, and Dogfooding is essential.

Responsibilities

As the Director, you will lead and develop a world-class research team, fostering a customer-centric culture and establishing repeatable team processes for sharing insights. You will balance various research methodologies to address business needs, implement a centralized research repository, and drive research initiatives that inform executive decision-making and product strategy. Furthermore, you will translate business questions into actionable research plans and present impactful insights to leadership, highlighting strategic implications while selecting and managing key research tools and platforms.

Skills

UX Research
Customer Insight
Product Development
Marketing Strategy
Sales Enablement
Cross-functional Leadership
Research Methodologies
Data Analysis
Strategic Decision-Making

Headway

Connects patients with affordable mental health services

About Headway

Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.

Key Metrics

New York City, New YorkHeadquarters
2019Year Founded
$318.1MTotal Funding
LATE_VCCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Equity Compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
Flexible Paid Time Off
Employee Assistance Program (EAP)
Training and professional development

Risks

Increased competition from platforms like BetterHelp and Talkspace.
Potential backlash from professionals feeling undervalued by Headway's platform.
Regulatory scrutiny as Headway expands into Medicare Advantage and Medicaid.

Differentiation

Headway simplifies finding and paying for therapy with an insurance-accepting provider network.
It reduces administrative burdens for mental health professionals, enhancing focus on patient care.
Headway's platform offers both virtual and in-person therapy sessions, increasing accessibility.

Upsides

Raised $100M in Series D to expand into Medicare Advantage and Medicaid.
Partnerships with Cigna and Blues plan to expand services to all 50 states.
Growing demand for telehealth services boosts Headway's market potential.

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