Director, Trust, Post-Purchase Exp & Ops at eBay

San Jose, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, TechnologyIndustries

Requirements

Skilled and accomplished leader demonstrating excellence in strategy, execution, and operations
Ability to define and lead strategy and vision for post-purchase policy areas (e.g., cancellations, returns, missing items) to create a cohesive, predictable, and fair framework balancing protections and accountability
Experience leading reimagination of buyer and seller experiences, including navigation through temporarily restricted activity
Proven ability to lead cross-functional execution, partnering with internal teams representing buyers and sellers to drive measurable marketplace results
Expertise in operational mechanisms and continuous improvement for seamless day-to-day program performance
Capability to partner with Product Management, Analytics, Engineering, Design, and Customer Support to identify opportunities, size impacts, and drive strategies and operational plans
Proficiency in using predictive methods to advise market-level decisions, ensuring solutions meet goals amid changing market and economic conditions
Experience developing comprehensive frameworks and operational plans to improve measurable outcomes and expand focus areas within an organization
Ability to represent and address needs of international teams

Responsibilities

Guide the execution of Trust programs: Lead across teams to achieve end-to-end customer and product needs, architect test strategies, and drive go-to-market
Manage operations: Implement strategic, operational, and data-driven approaches to gain support for balanced solutions, challenge current strategies and timelines, influence leaders across the Trust organization, build culture, establish standards, and achieve goals
Develop mechanisms: Strengthen and lead the Operations function for Trust, enhancing assessment, monitoring, testing, and goal-setting standards and execution excellence; build sustainable mechanisms to report results

Skills

Strategy

Operations

Policy

Cross-Functional Leadership

Post-Purchase Experiences

Cancellations

Returns

Missing Items

Trust & Safety

Ecommerce

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

Land your dream remote job 3x faster with AI

Try Jobo Free