Director, Technology Operations, Transformation and Change Management at Walmart

Sunnyvale, California, United States

Walmart Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, TechnologyIndustries

Requirements

  • 8+ years of experience in technology transformation, operating model design, and strategic change management within a large, complex organization or management consulting capacity
  • Proven track record of leading large-scale transformations across geographies, including designing and implementing new operating models
  • Deep expertise in change management methodologies (e.g., ADKAR, Prosci) and experience driving organizational adoption at scale
  • Strong understanding of modern technology practices, including agile delivery, product-centric models, and technology financial management
  • Demonstrated ability to influence and collaborate

Responsibilities

  • Design and implement a future-focused technology operating model aligned with the company’s technology strategy, long-range plan, and future ambitions
  • Define structures, governance, and processes that connect international markets to the enterprise operating model, ensuring consistency while enabling local market agility
  • Establish clear frameworks to optimize technology delivery, innovation, and cost efficiency across regions
  • Lead cross-functional initiatives to drive large-scale transformation, ensuring alignment with business goals and market needs
  • Partner with senior leaders across technology, product management, business units, and markets to shape and deliver change programs that improve operational effectiveness and accelerate growth
  • Identify and address structural and operational gaps to support the successful evolution of the technology function
  • Design and execute comprehensive change management strategies to ensure adoption and sustainability of the new technology operating model
  • Develop communication plans and stakeholder engagement strategies to drive awareness, alignment, and commitment across international markets
  • Implement mechanisms to monitor and measure the impact of change initiatives, adapting approaches as needed to ensure successful outcomes
  • Support leaders and teams through the change journey by providing tools, resources, and frameworks that facilitate smooth transitions and minimize disruption
  • Foster a culture of change readiness and continuous improvement across the technology organization
  • Assess opportunities to improve and automate processes aligned with a fit-for-purpose operating model
  • Develop and implement new ways of working that promote collaboration, agility, and efficiency across the international technology organization
  • Embed lean processes and best practices to foster a culture of continuous improvement
  • Ensure effective knowledge sharing and collaboration between international markets and the enterprise technology team
  • Collaborate with executive leadership across the CTO organization, business units, and international markets to ensure alignment and successful execution of the transformation strategy
  • Communicate the vision, roadmap, and progress of transformation initiatives to senior stakeholders and the broader organization
  • Build strong partnerships to drive buy-in and sustain long-term change

Skills

Operating Model Design
Transformation Leadership
Change Management
Stakeholder Engagement
Governance
Strategic Planning
Cross-Functional Leadership
Communication Plans

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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