Sumo Logic

Director, Technical Account Engineering

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Security, DevSecOps, Observability, Monitoring, SaaSIndustries

Director, Technical Account Engineering

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

As a trusted customer advisor and leader, the Director, Technical Account Engineering will not only help our customers understand best practices to maximize Sumo Logic's value and drive customer ROI but also delve deep into the technical nuances of our platform. You'll be hands-on, coaching your team in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team. Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring.

This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a Director of Technical Account Engineering, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives.

Travel Requirements

  • Flexible, but generally once or twice a quarter (10-25%)
    • Customer Visits
    • Corporate Visits for Training, mandatory meetings, etc.

Responsibilities

  • Drive Strategic Adoption: Enable the team and drive execution of product usage in support of customer business outcomes. Ensure the team works with our customers to understand their business outcomes and ensure that they’re using our product in a proactive manner that supports their business outcomes. Measure and track to quantifiable targets.
  • Customized Success Planning: Coach your team on the process of developing joint success plans. These plans will align with customers' expected business outcomes through a hands-on, consultative approach to build their adoption plans, then help them to achieve them and track progress. You will inspect the team’s Success Plans and be accountable for completion, quality, and coaching the team in gaps.
  • Risk Mitigation and Planning: Ability to identify financial and adoption risks within a portfolio of accounts and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario.
  • Growth Strategy Development: Collaborate with the TAE team and account teams to help identify opportunities for growth, tracking success, and developing best practice documentation for use by the broader TAE organization.
  • Proactive Monitoring and Support: Vigilantly monitor account portfolio KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback.
  • Executive Engagement: Conduct Quarterly Business Reviews with assigned accounts. For other accounts in the portfolio, be accountable for coaching your team's development of QBR materials and documenting best practices.

Required Qualifications and Skills

  • Leadership: Experience having managed a team of 8-10 technical and consultative team members in a region outside of the company’s main headquarters location.
  • Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in SOC analysis, DevOps Engineering, or similar technical positions.
  • Customer-Centric Approach: Passionate about customer satisfaction and problem-solving.
  • Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives.
  • Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops.
  • Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support.
  • Account Portfolio Management Prowess: Demonstrable skills in managing a portfolio of Accounts that your team manages with a keen eye for detail.
  • Cyber Security Knowledge: Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle.
  • Curiosity: [Not Specified]

Skills

Technical Account Management
Customer Success
Product Adoption
Strategic Planning
Consultative Approach
Problem-Solving
Information Security
DevSecOps
Observability
Monitoring
Leadership
Coaching

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters
2010Year Founded
$330.8MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, CybersecurityIndustries
501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's
Unlimited PTO + 12 company holidays + 4 quarterly wellness days
100% remote or in office
Employee stock purchase plan- ESPP
Medical, Dental, Vision
Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.
Free data ingest model may lead to revenue challenges if not enough paying customers.
Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.
The company provides a unique Flex Licensing model for unlimited log data ingest.
Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.
Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.
Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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