Director, Strategic Care Operations

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medicaid, Health Services, Health TechIndustries

Requirements

Candidates should possess 6+ years of experience in operations, business strategy, consulting, or healthcare delivery, with at least 2+ years of experience in a high-growth healthcare company, preferably one serving Medicaid or Medicare patients in a value-based care model. Experience with Medicare risk adjustment and/or revenue cycle management is also desired.

Responsibilities

As Director of Strategic Operations, you will lead high-priority operational initiatives from conception to completion, manage complex, cross-functional projects such as new market launches and strategic value-based care programs, diagnose and resolve operational bottlenecks, collaborate closely with stakeholders to align on goals and measure outcomes, and build scalable systems that support growth and improve performance of both clinical and non-clinical teams.

Skills

Care Operations

Project Management

Strategic Planning

Healthcare Systems

Cross-functional Leadership

Operational Execution

Pair Team

Connects vulnerable patients with local care teams

About Pair Team

Pair Team connects vulnerable patients with local care teams that provide physical, mental, and social services. They achieve this by partnering with large healthcare providers, hospitals, health systems, municipalities, shelters, and social support services. The company focuses on whole-person care, offering their services for free to patients by coordinating resources across their partner network. This model is funded through the Enhanced Care Management benefit of Medi-Cal, ensuring no cost to patients. Additionally, Pair Team compensates community partners for their involvement in patient care, creating a revenue stream for these organizations. They also provide extra support like virtual urgent care, free grocery delivery, and housing navigation, which enhances patient care and eases the workload for healthcare staff. Pair Team stands out by specifically targeting vulnerable populations and collaborating closely with community organizations to deliver comprehensive care.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$18.5MTotal Funding

SERIES_ACompany Stage

Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Vacation Policy

401(k) Retirement Plan

Phone/Internet Stipend

Risks

Over-reliance on Medi-Cal funding poses financial risks with policy changes.

Rapid expansion may strain operational capabilities and affect service quality.

AI integration could lead to data privacy concerns and regulatory challenges.

Differentiation

Pair Team integrates social support services into healthcare for vulnerable communities.

They offer a tech-enabled care team model for safety-net primary care systems.

Pair Team provides whole-person care as a free service to patients.

Upsides

Recent $9M funding will help expand Pair Team's network and scale operations.

CalAIM initiative offers significant opportunities for Pair Team's service expansion.

Appointment of Nate Favini as CMO could drive innovation in clinical services.

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