[Remote] Senior Manager, Training Operations at Dandy

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7+ years of experience in operations, training, or customer experience leadership roles within a high-growth or large-scale organization
Proven success as a “manager of managers”, leading multiple teams and developing strong people leaders
Strong operational and analytical mindset, with deep experience using performance data to guide team coaching, quality, and capacity decisions
Experience scaling global teams and building consistency across regions, delivery modes (virtual and field), and customer types
Highly process-oriented, with a track record of creating and improving cross-functional workflows
Excellent stakeholder management and communication skills, capable of influencing across functions and levels
Strong customer empathy and understanding of how to translate customer needs into operational solutions
Comfort operating in ambiguity, with a willingness to roll up your sleeves to solve complex problems
Experience in healthcare, SaaS, or a related industry

Responsibilities

Lead and develop a team of Training and Operations Managers overseeing field, virtual, and international trainers
Drive performance through clear OKRs, coaching, and accountability frameworks
Own global training operations, including capacity planning, scheduling, and resource allocation
Define and track KPIs that measure onboarding quality, efficiency, and trainer productivity
Build leadership capability within the Training organization — hiring, mentoring, and developing managers to become exceptional people leaders
Collaborate cross-functionally with Sales, Customer Success, Product, and Clinical teams to align training programs with evolving business needs and customer feedback
Oversee end-to-end training logistics and capacity planning, ensuring seamless execution across multiple time zones and delivery formats
Identify and address operational bottlenecks across teams, processes, and systems; implement process improvements to drive standardization and scalability
Champion the customer experience through consistent, high-quality onboarding that builds trust, confidence, and adoption
Leverage data from multiple sources (Performance dashboards, LMS, feedback surveys) to drive operational excellence, and enhance overall team effectiveness

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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