Director of Revenue Operations

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Virtual Care, Obesity CareIndustries

Requirements

Candidates must possess a minimum of a Bachelor's Degree and over 7 years of experience in project management or customer success, preferably within the health tech or healthcare industry, or a background in management consulting. Familiarity with the healthcare landscape, including relevant legislation and industry companies, is essential, as is a strong comfort level with leveraging operational data and analytics for decision-making, effective communication, and internal relationship building. The role requires a high level of project management skill and thrives in a fast-paced startup environment.

Responsibilities

The Director of Revenue Operations will drive and manage cross-functional initiatives impacting revenue operations KPIs, developing a best-in-class revenue operations playbook for Vida’s product portfolio. Responsibilities include evaluating and monitoring revenue operations processes, identifying and solving gaps, and monitoring data behind enrollment/revenue fluctuations to understand key drivers and evolving market needs. This role involves close collaboration with finance on account-level forecasting and reconciliation, driving operational planning for revenue capture, and conducting account-level deep dives to mitigate revenue risks. Additionally, the Director will define timelines, prioritize efforts, build business cases for initiatives, work with analytics on revenue-generating activities, monitor revenue operations dashboards, hold others accountable for initiative delivery, and co-create the partner implementation playbook.

Skills

Revenue Operations

Project Management

Data Analysis

Financial Monitoring

Cross-functional Collaboration

Enrollment Growth

Member Activation

Churn Reduction

Forecasting

Internal Relationship Building

Vida Health

Personalized healthcare programs using technology

About Vida Health

Vida Health provides personalized healthcare programs targeting conditions like diabetes, obesity, depression, and hypertension. The company combines human-centered care with technology, employing registered dietitians, physicians, expert coaches, and therapists who connect with clients through video chats. This personal interaction is enhanced by customized digital interventions and educational content, which are tailored to each member's needs using machine learning and data from devices like glucose monitors and fitness trackers. Vida Health stands out from competitors by adopting a pay-for-performance model, where it only receives payment if it successfully helps clients improve their health outcomes. This commitment to results has led to significant improvements in medication adherence, weight loss, and reductions in depression among users.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$210.6MTotal Funding

LATE_VCCompany Stage

AI & Machine Learning, HealthcareIndustries

501-1,000Employees