SonderMind

Director of Revenue Operations

Boston, Massachusetts, United States

SonderMind Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries

Requirements

The Director of Revenue Operations requires a Bachelor’s degree in healthcare administration, business administration, finance, or a related field (Master’s preferred), a minimum of 10 years of progressive experience in healthcare revenue cycle management, with at least 5 years in a leadership role, a proven track record of successfully leading and optimizing revenue cycle operations, strong understanding of medical billing, coding, payor regulations, and healthcare finance, excellent analytical, problem-solving, and decision-making skills, strong leadership, communication, and interpersonal skills, and proficiency in using EHR and practice management systems. Certification in revenue cycle management (e.g., CRCR, CPCO) is highly desirable.

Responsibilities

As the leader of our Revenue Operations team, you’ll drive strategy, optimize processes, and ensure end-to-end excellence across the revenue cycle, develop and execute strategic plans that align revenue cycle performance with company goals, oversee all aspects of the revenue cycle, from patient access and billing to collections and denials management, track key performance metrics, identify improvement opportunities, and ensure compliance with HIPAA, CMS, and payer guidelines, lead process improvement initiatives using best practices and methodologies like Lean or Six Sigma, leverage data to uncover trends, guide decisions, and communicate performance to senior leadership, recruit, mentor, and develop a high-performing team with a focus on collaboration, accountability, and growth, manage payer relationships, resolve complex issues, and analyze reimbursement trends, optimize our use of EHR and practice management systems, and recommend new tools to drive efficiency.

Skills

Revenue Cycle Management
Healthcare Revenue Operations
Billing
Coding
Collections
Data Analysis
Process Optimization
Regulatory Compliance
Strategic Planning
Operational Excellence

SonderMind

Connects clients with licensed therapists

About SonderMind

SonderMind connects individuals seeking therapy with licensed therapists to improve access to mental health services. The company uses a digital platform that matches clients with therapists based on their specific needs, such as anxiety or depression. This matching process ensures clients find the right support. For therapists, SonderMind simplifies the connection with clients, appointment management, and billing, allowing them to focus on care rather than administrative tasks. The company generates revenue through client fees and insurance reimbursements, as it partners with major insurance providers. SonderMind's goal is to make mental health care more accessible and efficient for both clients and therapists.

Key Metrics

Denver, ColoradoHeadquarters
2014Year Founded
$178.2MTotal Funding
SERIES_CCompany Stage
Consumer Software, HealthcareIndustries
501-1,000Employees

Benefits

Health, vision, & dental
PTO

Risks

Increased competition from well-funded rivals like Lyra Health and Spring Health.
Recent layoffs may indicate financial instability or integration challenges.
Modest Series F funding may limit rapid scaling and competitive edge.

Differentiation

SonderMind offers a digital platform for personalized client-therapist matching.
The company is in-network with major insurance providers, enhancing accessibility.
SonderMind integrates neuroscience applications to improve mental health engagement.

Upsides

Acquisition of Mindstrong's assets enhances data analytics capabilities.
Total Brain acquisition expands mental wellness engagement beyond traditional therapy.
Growing mental health app market offers significant growth opportunities for SonderMind.

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