Director of Business Operations

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Mantra Health is an award-winning digital mental health provider dedicated to making evidence-based care more accessible to students. We partner with colleges and universities to offer comprehensive virtual mental health services, including therapy, psychiatry, 24/7 crisis care, emotional wellness coaching, and self-care content. Our technology solutions seamlessly integrate with campus health systems to enhance student well-being and improve graduation rates. Recognized as a leader in digital mental health, Mantra Health was named a Rising Star by the UCSF Digital Health Awards and won Juniper Research’s Gold Star for Best Digital Therapeutic Solution. Today, our programs support over 900,000 students across 125+ campuses, including Penn State, MIT, and Miami Dade College. We’ve raised over $34m from leading investors. We’re looking for ambitious, talented, action-oriented individuals to join us in shaping the future of student mental healthcare.

Opportunity for Impact

The Director of Business Operations will lead scalability and excellence of Mantra Health service delivery. This role requires a strategic leader who can partner with the COO to balance trade-offs between care quality, patient experience, and operational excellence to drive growth and expand margins. This opportunity is ideal for someone who excels at operational improvement, business strategy and working across departments to effect change. Reporting directly to the COO, the Director of Business Operations requires solid experience in technology-enabled healthcare companies, including deep experience with business operations, ideally in start-up or private equity environments.

What You’ll Do

• Efficiently scale a multi-disciplinary service delivery model that balances competing priorities across care quality, operational excellence and customer satisfaction to ensure alignment with company goals and client needs.
• Provide oversight for business operations, including processes and KPIs that directly impact service delivery. Example KPIs might include time to care, provider utilization and ticket response time.
• Balance organizational priorities and collaborate with cross-functional leaders to solve operational challenges and enhance client experiences.
• Utilize a data-driven approach to proactively identify and address operational inefficiencies, while developing scalable processes that support the growth and increasing complexity of our care delivery model.
• Contribute to evaluating external technologies and the development of internal capabilities, and lead change management within the company to implement solutions.
• Serve as a strategic partner to the COO and leadership team, leading the evaluation, development and launch of new service lines to support organizational growth.

Who You Are

• 10+ years of work experience in a mixture of clinical and business operations.