Responsibilities

As the Director of Business Operations, you will efficiently scale a multi-disciplinary service delivery model, balancing competing priorities such as care quality, operational excellence, and customer satisfaction to align with company goals and client needs. You will provide oversight for business operations, including processes and KPIs impacting service delivery, proactively identify operational inefficiencies, and develop scalable processes to support growth. Furthermore, you will contribute to evaluating external technologies, developing internal capabilities, and leading the evaluation, development, and launch of new service lines to support organizational growth, while also serving as a strategic partner to the COO and leadership team.