Director of Product Management at Weave

Lehi, Utah, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Deep understanding of healthcare revenue cycle management (RCM), including patient payments and financing, claims submission, denial management, and eligibility verification
Strong desire to work at Weave specifically, because interested in its products, ongoing work, and team, particularly in healthcare technology space
Track record of achievements in past roles and companies, demonstrating success in delivering impactful healthcare RCM solutions
Demonstrated history of delighting healthcare customers in hard-to-copy, margin-enhancing ways
Ability to remove ambiguity and distill what matters and what doesn't, especially in the complex domain of healthcare finance
Experience developing and maintaining a strategy for team to guide which RCM and payment opportunities to pursue
Understands the importance of storytelling in the product development process, particularly when explaining complex RCM solutions
Good aesthetic sense and eye for detail with focus on inclusive/accessible design
Extensive experience in healthcare revenue cycle management, adept at translating complex payment workflows and regulatory requirements into intuitive, impactful product solutions
Comfortable diving deep into technical details with engineering teams, working across multiple teams across India and US time zones, and making a seamless experience for the end user
Understands role in driving value, usability, feasibility, and business viability within the unique landscape of healthcare finance

Responsibilities

Define the vision, strategy, and roadmap for Weave's healthcare revenue cycle management and payments product suite, ensuring alignment with overall company goals and market needs
Lead the development of innovative solutions that optimize patient payment experiences, improve claims processing efficiency, reduce denial rates, and accelerate cash flow for healthcare practices
Build out scalable and secure infrastructure that supports robust RCM and payment processing, ensuring compliance with healthcare industry standards and regulations (e.g., HIPAA, PCI DSS)
Conduct regular customer research sessions with healthcare providers, billing managers, and practice administrators for discovery, solution assessment, prototype testing, and general feedback on RCM and payment workflows
Collaborate closely with Sales, CSMs, Finance, Marketing, and Training teams to deliver best-in-class experiences that address the specific financial challenges of healthcare customers
Define measurable outcomes related to RCM efficiency (e.g., days in AR, collection rates, denial reduction) and maintain focus on those outcomes throughout the execution of the roadmap
Own the quality and testing of each product and feature your team releases, with a strong emphasis on accuracy, security, and compliance in financial transactions
Have direct PM reports and lead out on owning and transforming the revenue experience for healthcare practices
Define the strategy and execution for product development, focusing on solutions that streamline the financial operations of healthcare practices, from patient registration and claims submission to payment processing and denial management
Work closely with the Head of Product and direct reports

Skills

Product Management

Revenue Cycle Management

Healthcare Payments

Claims Processing

Payment Processing

Denial Management

OKRs

Product Roadmap

Cross-functional Collaboration

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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