Upwork

Director of Payments & Financial Services Partnerships

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Payments, Marketplace PlatformsIndustries

Requirements

The Director of Payments & Financial Services Partnerships should possess a strong understanding of the payments and financial services industry, with experience in strategic partnerships and business development. They should have a proven track record of building and managing relationships with fintechs and financial institutions, and a deep understanding of global regulations related to payments. Strong analytical and strategic thinking skills are essential, as is the ability to collaborate effectively with cross-functional teams. Experience with contract negotiation and product integration is also required.

Responsibilities

This role involves identifying, establishing, and nurturing relationships with payment partners, fintechs, and financial institutions to enhance Upwork’s platform’s payment capabilities. The Director will collaborate with cross-functional teams to drive payment volume and P&L impact, negotiate commercial terms with partners, work closely with product and tech teams on integration, ensure regulatory compliance, and stay informed about industry trends and translate them into strategy. The role also includes overseeing all aspects of payments and financial services partnerships end-to-end and partnering with the GM of Payments and Work Management.

Skills

Payments
Financial Services
Partnership Development
Strategic Relationship Management
Negotiation
Business Development
Financial Ecosystem
Platform Strategy
Cross-functional Collaboration

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

Key Metrics

San Francisco, CaliforniaHeadquarters
2015Year Founded
$143.8MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Health Insurance
Unlimited Paid Time Off
401(k) Retirement Plan
401(k) Company Match
Parental Leave
Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.
The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.
Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.
The platform offers tools like time tracking and invoicing for efficient project management.
Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.
The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.
Upwork's recognition as the top job posting site boosts its credibility among employers.

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