Director of Market Operations

Responsibilities

The Director of Market Operations will play a critical role in managing and optimizing processes to drive customer engagement, satisfaction, and revenue growth, effectively communicate internal priorities that align market operations strategies with overall business goals, identify and implement market process improvements that will help to streamline workflows, enhance efficiency, and improve customer relationships, provide strategic analysis demonstrating TailorCare's impact and value for customers, track key performance indicators across customers and market operations to identify trends and opportunities for improvement, and report findings internally, partner with Growth, Clinical Operations, Data and Analytics, and Finance to support the implementation and growth of new market relationships, contribute insights from customer interactions to enhance product development, engagement and marketing efforts, evaluate and help implement new technologies or tools identified to enhance market operations and improve customer satisfaction, maintain a CRM database of market customers and partners, cultivate and manage key relationships with customers, addressing their needs and ensuring satisfaction, handle customer issues and escalations, coordinating with various internal teams for resolutions, contribute to revenue growth through increased customer retention and expansion opportunities, and oversee communications, including preparing materials for business reviews and external meetings, aligning with mutually agreed-upon goals.