Head of Product Strategy
PriceSpiderFull Time
Senior (5 to 8 years)
Salary: $206K - $225K Employment Type: Full-Time Location Type: Remote
At Help Scout, we’re on a mission to help businesses delight more customers. Since 2011, over 12,000 companies have used our platform to provide outstanding customer support. We’ve been fully remote from the beginning, with a team of 140+ people worldwide.
We are passionate about crafting beautiful products and growing a business together, while also striving to make a positive impact. We aim to build a company that fosters personal growth and contributes positively to the world, balancing profit with purpose. Help Scout has been a Certified B Corporation since 2019 and we pledge 1% of our equity back to the community.
Help Scout’s success relies on hiring talented, high-accountability individuals who are eager to contribute to a culture where we are all challenged and supported to do our best work. We hope this excites you to join us!
Read more about how we define, share, and live these values here.
At Help Scout, we believe in empowering everyone with information. As our Director of Data and Analytics, you will be instrumental in shaping how data drives decision-making, innovation, and meaningful outcomes across the company. You will lead our data strategy, build a high-performing team, and architect the systems that transform data into one of our most valuable assets.
This is a hands-on leadership role for an individual who excels at the intersection of strategy and execution, and finds fulfillment in mentoring teams, simplifying complexity, and translating insights into actionable strategies.
Customer service platform for businesses
Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.