Director of Data and Analytics

Remote

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$206,000 – $225,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Support Software, SaaSIndustries

Requirements

The ideal candidate has experience leading data teams in a high-growth SaaS or tech company, demonstrating a balance of strategic thinking and hands-on execution. They possess deep experience in data architecture, analytics, and governance, with a clear vision for scaling these functions as the business grows. Extensive experience with modern data tools is also required.

Responsibilities

The Director of Data and Analytics will set and execute a company-wide data strategy aligned with business goals and evolving privacy standards. They will build and lead a high-performing data team, oversee and evolve data infrastructure and governance, and drive actionable insights to inform decision-making. This role involves partnering cross-functionally with leadership to leverage data as a strategic asset and champion innovation through analytics and AI.

Skills

Data analysis

Analytics

Data strategy

Leadership

Team management

Business intelligence

Data visualization

SQL

Python

Customer support platforms

B Corporation principles

Help Scout

Customer service platform for businesses

About Help Scout

Help Scout provides a customer service platform that enables businesses to foster long-term relationships with their customers through effective support and communication. The platform includes features like conversation management, user permissions, and proactive notifications, allowing businesses to manage customer interactions efficiently. Help Scout operates on a subscription-based model with tiered pricing plans tailored to various business sizes, from small businesses to rapidly growing startups. What sets Help Scout apart from its competitors is its focus on the specific needs of customer support teams, prioritizing the details that enhance customer experiences rather than simply adding features. The company's goal is to create exceptional customer service experiences while promoting diversity and inclusion within its team and product development.

Boston, MassachusettsHeadquarters

2011Year Founded

$27.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Wellness Program

Remote Work Options

Flexible Work Hours

Risks

Increased competition from AI-driven platforms threatens Help Scout's market position.

Economic downturns may lead to reduced spending on customer service software.

Privacy concerns and regulations could increase compliance costs for Help Scout.

Differentiation

Help Scout focuses on customer-centric values, unlike many feature-focused competitors.

The platform offers detailed reporting and proactive notifications for better customer relationships.

Help Scout integrates with various applications using APIs, enhancing its versatility.

Upsides

Growing demand for AI-driven support solutions boosts Help Scout's market potential.

Remote work trends increase adoption of cloud-based solutions like Help Scout.

Focus on customer retention strategies aligns with Help Scout's detailed analytics offerings.

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