[Remote] Director of Customer Success - Identity Security - West at Saviynt

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, CybersecurityIndustries

Requirements

8+ years of progressive experience in a Customer Success leadership role
A minimum of 4+ years of experience in Cybersecurity or Identity and Access Management (IAM)
Strategic leadership and vision
Domain-driven Customer Success Management
Team Leadership and Advocacy
Ability to build and maintain strong, executive-level relationships
Technical understanding of the cybersecurity landscape

Responsibilities

Develop and execute a comprehensive Customer Success strategy
Establish clear, measurable goals and KPIs for the team
Collaborate with executive leadership to ensure Customer Success initiatives support company goals
Directly manage the West Coast team of Enterprise Customer Success Managers (CSMs)
Ensure the team provides expert oversight, strategic adoption recommendations, and performs routine health checks
Oversee the implementation and optimization of Customer Success processes
Monitor and analyze key customer success metrics
Own and drive renewal and expansion numbers
Develop strategies to maximize retention and identify opportunities for up-sell and cross-sell
Accurately forecast renewals and expansion revenue
Lead, mentor, and grow a high-performing team
Champion the voice of the customer internally

Skills

Customer Success

Strategic Leadership

Account Management

Digital Transformation

Cybersecurity

Identity and Access Management (IAM)

Retention

Expansion Revenue

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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