Job Description

Employment Type: Full-time Location Type: Remote Salary: $195,700 - $342,500 (base pay, plus equity)

Company Description

ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader transforming how work is done. With innovative AI-enhanced technology, we serve over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes, enabling organizations to work smarter, faster, and better. We are on a journey to make the world work better for everyone.

Position Overview

We are seeking a leader for the Digital Technology Sales Product Organization, focusing on our CPQ (Configure, Price, Quote) product within our Sales Order Management tool. This role is critical for supporting our growth to $30B+ in revenue and redefining IT through transformation, AI-driven automation, and innovation. We aim to deliver delightful, secure customer and employee experiences that propel ServiceNow's mission to be the defining enterprise software company of the 21st century, leveraging our own products to achieve this.

Responsibilities

• Lead product strategy for the Digital Technology Sales Product Organization, specifically for the CPQ product within our Sales Order Management tool.
• Manage a team of technical program managers to plan and execute the product roadmap, effectively balancing risks and meeting aggressive deadlines.
• Collaborate cross-functionally with all Sales functions to define and align on a north star vision for CPQ within our Go-To-Market (GTM) product stack, focusing on delivery and execution strategy.
• Provide critical insights and up-to-date status reports to the executive team to support informed decisions on program prioritization and resource allocation.
• Direct employees to achieve business outcomes and support their career growth objectives.
• Act as an accountable owner, committed to outcomes regardless of role or organizational boundaries.
• Integrate usability studies, research, and market analysis into product requirements to enhance user satisfaction.
• Communicate complex problems into easily understood requirements and provide solutions.

Qualifications

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving (e.g., using AI tools, automating workflows, analyzing AI insights).
• 13+ years of experience in people management, technical product management, strategic product management, and/or corporate development within SaaS companies.
• Strong background in CPQ and GTM products, with a proven track record of delivering, evolving, and transforming CPQ products.
• ServiceNow platform experience is required.
• Proven success in driving product partnerships, demonstrating a strategic mindset and strong leadership skills.
• High emotional intelligence with the ability to influence complex scenarios.
• Demonstrated ability to manage a positive and trust-based team environment.
• Deep knowledge of Sales, Sales Operations, Marketing, and the Partner & Customer lifecycle.
• A strong commitment to customer success and driving long-term customer value.
• Highly data-driven approach, focused on driving customer engagement towards business outcomes and value realization.
• Ability to thrive in a rapid growth, fast-paced environment.
• Excellent communication skills, effective at all levels of the organization and across all functions.

Application Instructions

JV20