Director of Business Systems - Remote at PayNearMe

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, iGaming, Property ManagementIndustries

Requirements

Experience shaping and executing enterprise technology strategy, including selection and implementation of AI tool stacks
Ability to partner across business functions (e.g., executives, Sales, Customer Success, Finance, Accounting)
Expertise in enterprise systems like Salesforce, Jira, Zendesk, Intacct, Snowflake, Egnyte, and their integrations
Knowledge of quote-to-cash, contracting, billing processes, client onboarding, implementation management, customer health monitoring, renewals, accounting, and reconciliation
Proficiency in systems architecture, automation, workflows, custom business logic, security, compliance, and scalability
Strategic planning skills for AI tooling (e.g., workflow automation, data platform, vector store, LLM access, prompt/chain frameworks, governance, monitoring, security, knowledge management, interfaces)
Ability to define KPIs/metrics, establish roadmaps, and drive operational excellence

Responsibilities

Partner with executives and stakeholders to translate functional needs into a strategic enterprise systems roadmap
Define and communicate a clear vision for business systems aligned with company priorities, metrics, and scaling
Establish KPIs and metrics to evaluate system performance, adoption, and business impact for prioritization
Streamline quote-to-cash, contracting, and billing processes by enhancing Salesforce ecosystem, integrations, automations, and custom logic
Improve tools like Salesforce and Zendesk for client/customer service teams, integrating AI and automations for onboarding, implementation, health monitoring, renewals
Support money movement by automating accounting/reconciliation processes using data from Salesforce, Intacct, Snowflake, Egnyte
Partner with Sales, Customer Success, Accounting, Finance to identify/implement systems needs and process improvements
Drive selection, integration, and optimization of enterprise systems/applications
Ensure security, compliance, and scalability across all business systems
Develop enterprise AI tooling strategy to maximize value and minimize sprawl
Evaluate/implement AI solutions for process streamlining, data insights, productivity
Partner with VP of Data Engineering on core AI stack implementation
Stay ahead of industry trends in AI and emerging technologies

Skills

Key technologies and capabilities for this role

SalesforceJiraZendeskIntacctAIEnterprise SystemsIntegrationsERPCRMStrategic PlanningRoadmapOperational Excellence

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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