Director, MSP Infra Services Team at Samsung

Ridgefield Park, New Jersey, United States

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ServicesIndustries

Requirements

12+ years of experience in IT infrastructure and operations, with at least 5 years in cloud services leadership roles
Proven track record of owning and driving P&L performance for cloud or managed services portfolios
Deep expertise in multi-cloud environments (AWS, Azure, GCP) and hybrid architectures
Strong background in DevOps/SRE principles, automation, and infrastructure as code (IaC)
Demonstrated success in building and leading high-performing teams (inferred from context)

Responsibilities

Own the P&L for the managed cloud services business, ensuring revenue growth, profitability, and operational excellence
Develop and execute a future-proof strategy for managed cloud services aligned to market trends, client needs, and innovation opportunities
Lead a multi-disciplinary team (CloudOps, SecOps, DataOps, DevOps) and foster a culture of accountability, agility, and continuous improvement
Build partnerships with hyperscalers, ISVs, and ecosystem players to enhance value delivery and joint go-to-market efforts
Collaborate with executive leadership to define and deliver new service offerings
Direct end-to-end delivery and operations across Samsung Cloud Platform (SCP), AWS, Azure, and GCP
Ensure high availability, scalability, security, and cost efficiency across cloud workloads
Implement DevOps, SRE, and automation-driven operating models to drive consistency and speed
Monitor SLAs, KPIs, and service health metrics to maintain transparency and exceed client expectations
Lead regulatory and security compliance efforts (SOC2, ISO, HIPAA, etc.)
Lead strategic partnerships to enhance service capabilities and co-develop joint offerings with cloud technology partners
Manage budgeting, forecasting, and service cost-effectiveness through collaborative planning
Drive cost efficiency and innovation without compromising service quality
Collaborate with finance, procurement, and business units to support partner-aligned cloud initiatives and measurable value realization
Attract, retain, and develop top talent across cloud engineering, operations, and architecture functions
Build internal capabilities through structured training, knowledge sharing, and mentoring
Promote a high-performance team culture with cross-regional collaboration, especially with counterparts in Korea HQ
Lead internal stakeholder and client conversations as a trusted advisor for cloud operations and transformation

Skills

Key technologies and capabilities for this role

AWSAzureGCPSCPCloudOpsSecOpsDataOpsDevOpsMulti-Cloud

Questions & Answers

Common questions about this position

What is the salary for the Director, MSP Infra Services Team position?

This information is not specified in the job description.

Is this role remote or hybrid, and what are the location requirements?

The position is hybrid.

What key skills and experience are required for this role?

The role requires a strong background in cloud infrastructure and operations across multi-cloud platforms (SCP, AWS, Azure, GCP), expertise in DevOps, SRE, and automation-driven operating models, and experience leading cross-functional teams like CloudOps, SecOps, DataOps, and DevOps.

What is the company culture like at Samsung SDS America?

The company fosters a culture of accountability, agility, and continuous improvement, with a focus on innovation, building high-performing teams, and driving digital transformation.

What makes a strong candidate for this Director position?

A strong candidate has full P&L ownership experience, a strategic business-oriented mindset, proven leadership of multi-disciplinary teams, and the ability to drive innovation, partnerships, and operational excellence in multi-cloud managed services.

Samsung

Develops and sells consumer electronics and appliances

About Samsung

Samsung develops, manufactures, and sells a wide range of consumer electronics and home appliances, including smartphones, televisions, and semiconductors. Their products work by integrating advanced technology to provide users with high-quality performance and functionality. Samsung stands out from its competitors through its extensive product lineup and strong brand reputation, which is built on a commitment to quality and innovation. The company's goal is to meet the diverse needs of its clients, from individual consumers to large enterprises, by delivering reliable and cutting-edge technology solutions.

Suwon-si, South KoreaHeadquarters

1969Year Founded

$235.5MTotal Funding

IPOCompany Stage

Hardware, Enterprise Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Comprehensive healthcare: Medical, Dental, Vision, Employee assistance program, Telehealth services

Work life success: PTO, FlexTime, FlexPlace, FlexYourFriday

Financial wellness: Health savings account, Flexible spending acounts, 401(k), Student loan support, Tuition assistance

Family first: Pregnancy support, Adoption assistance program, Paid child caregiver leave, Milk stork, WINFertility

Incentives: Fitness reimbursement, Annual physical. Preventative screenings, Lifestyle management

Risks

Integration of Oxford Semantic Technologies may challenge alignment with existing technologies.

Increased investment in robotics could lead to over-reliance on a single sector.

Multiple funding involvements may stretch financial resources and impact core operations.

Differentiation

Samsung's acquisition of Oxford Semantic Technologies enhances AI capabilities in consumer electronics.

Investment in SynSense positions Samsung as a leader in neuromorphic computing solutions.

Increased stake in Rainbow Robotics signals a strategic move into robotics and automation.

Upsides

Samsung's focus on AI startups could lead to innovative consumer electronics features.

Investment in DreamBig Semiconductor boosts Samsung's competitiveness in the chip market.

Acquisition of Oxford Semantic Technologies strengthens AI and machine learning capabilities.

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