ServiceNow

Director - Inbound Product Manager - Data and Analytics

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, Artificial Intelligence, Data & AnalyticsIndustries

Requirements

Candidates should possess 12+ years of software product management experience, with a significant portion focused on building Data and Analytics products. Experience in a product leadership role within mid to large-sized product businesses is required. A strong understanding of high-value business and product opportunities across multiple industries and functional domains, along with the value of data and analytic apps, is essential. Experience in conceiving and launching new products, driving product-market fit, and revenue growth for early-stage products is necessary. A strong technical understanding of common data and analytics constructs such as semantic models, metrics, KPIs, and action frameworks is required. Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving is also needed.

Responsibilities

The Director - Inbound Product Manager will lead the strategy, product definition, roadmap, execution, and overall success of Data and Analytics focused apps across different functional domains. They will work with the D&A leadership team to identify product opportunities, target markets, and create business cases for product investments. This role involves building collaborative relationships with leaders in Engineering, Design, Research, and QE to drive world-class planning and execution of the product vision. Responsibilities include defining outcomes for release planning, creating epics/stories for streamlined execution, and delivering results that exceed customer expectations. Engaging with customers and end-users to gather insights and feedback for new capabilities and enhancements is crucial. The product manager will evangelize the business value of owned products both internally and externally, assume accountable ownership to drive outcomes regardless of organizational boundaries, and guide projects through development with multiple teams to deliver high-quality products. Integrating usability studies, research, and market analysis into product requirements to enhance user satisfaction is key. They will also communicate complex problems into easily understood requirements and provide solutions, effectively communicating with different audiences.

Skills

Product Management
Data Analytics
AI
Roadmap Development
Product Strategy
Customer Engagement
Business Case Development
Agile Methodologies

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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