Director, GTM Video

About RingCentral

Employment Type: Full time

Say hello to opportunities. It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Role Overview

RingCentral is in need of a growth-focused, results-driven Head of Growth to lead and scale our GTM efforts across sales, customer success, technical pre-sales, and channel partnerships. This leadership role will now also take on expanded responsibilities across the full RingCentral Video portfolio, encompassing Events, Meetings, Webinar, and Rooms.

This role is critical in shaping how RingCentral goes to market with its full suite of video products—powering everything from internal collaboration to high-production virtual events. The Head will oversee a team of Account Executives (acting as product specialists), Customer Success Managers, and Channel Partnership Lead, unifying the customer lifecycle under one strategic umbrella. As we mature our sales motion, this role will also lead the buildout of our sales engineering function, helping support a more technical, consultative sales experience across all video offerings.

Key Responsibilities

GTM Strategy & Cross-Functional Leadership

• Own the end-to-end go-to-market strategy for RingCentral Video products—including Events, Meetings, Webinar, and Rooms—ensuring cross-functional alignment between Sales, Marketing, Product, and Customer Success.
• Develop and operationalize scalable GTM programs that accelerate acquisition, expansion, and retention across all market segments.
• Act as a strategic partner to Product Marketing on positioning, messaging, competitive differentiation, and content strategy.
• Collaborate with Revenue Operations to define and measure success through pipeline coverage, conversion rates, win/loss insights, and product adoption trends.

Sales & Technical Enablement

• Lead a team of Account Executives functioning as product specialists, supporting technical discovery, tailored demos, and solution validation—not full-cycle sales.
• Ensure the field is equipped with scalable demo environments, technical training, and objection-handling frameworks that reflect current platform capabilities and integrations.
• Align closely with inbound and enterprise sales leaders to support strategic opportunities with tailored GTM resources and subject matter expertise.

Customer Success Strategy

• Partner with Customer Success leadership to define the strategy for onboarding, adoption, and renewal across RingCentral Video customers.
• Drive CS and Product alignment to proactively address customer needs, reduce churn risk, and identify expansion opportunities.
• Act as an executive sponsor for strategic accounts and represent the voice of the customer in internal roadmap discussions.

Channel & Ecosystem Expansion

• Oversee the Channel Partnership program with a focus on scalable, revenue-driving referral and technology alliances (e.g., HubSpot, Salesforce, AV integrators).
• Develop co-sell motions, joint field campaigns, and enablement plans that bring partners into core GTM initiatives.
• Align with Channel Sales to define partnership tiers, incentives, and measurement criteria to drive mutual success.

Field Marketing & Thought Leadership

• Represent RingCentral Video at industry events, customer forums, and webinars as an executive sponsor and subject matter expert.
• Partner with Field Marketing to support account-based motions, strategic ca