Docebo

Director, Enterprise Account Management

Canada

Docebo Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, SaaSIndustries

Requirements

Candidates should possess 10+ years of technology enterprise sales experience, preferably in a SaaS or software company, along with a Bachelor’s degree or equivalent knowledge/experience. They must have proven experience in B2B software sales and a track record of growing a customer base while consistently exceeding revenue targets. Strong oral and written English communication skills are required, as well as the ability and willingness to travel up to 60% nationally and internationally, and a data-driven approach to decision-making.

Responsibilities

The Director of Enterprise Account Management will be responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers through upselling, cross-selling, and renewals, while ensuring high levels of customer satisfaction and retention. This includes developing and implementing account strategies, mentoring and coaching the sales team, hiring and retaining top talent, collaborating with various departments, and monitoring account performance to provide updates and insights to senior leadership. The role also involves presenting data to C-level executives, ensuring forecast accuracy, managing multiple responsibilities, driving cross-functional collaboration, acting as an escalation point for customer issues, and ensuring effective communication and knowledge sharing within the team.

Skills

Enterprise Account Management
Sales Leadership
Upselling
Cross-selling
Customer Retention
Account Strategy
Team Management
Forecasting
Data Analysis
Cross-functional Collaboration
Customer Success
SaaS

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Key Metrics

Toronto, CanadaHeadquarters
2005Year Founded
$5.6MTotal Funding
IPOCompany Stage
Enterprise Software, EducationIndustries
1,001-5,000Employees

Benefits

Paid Vacation
Employee Stock Purchase Plan
Hybrid Work Options
Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.
CFO transition might cause temporary instability in Docebo's financial management.
Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.
The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.
Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.
Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.
The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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