Director, Engagement Executive at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Ability to act as a trusted advisor and strategic guide to align projects with customers’ objectives
Skills in maintaining high customer satisfaction and meeting business goals
Recognition as a business contributor and delivery specialist
Expertise in client and partner communication, cross-functional teamwork, and technical skills to advance business transformation
Industry or customer practitioner perspective for collaborating across people, process, and technology to produce measurable customer value

Responsibilities

Manage the completion of all engagements related to Adobe's customer service offerings for a defined group of strategic customers in the Americas, ensuring project fulfillment and upholding customer approval across every project and workstream
Ensure customer requirements are met, resulting in measurable business value aligned to customer priorities and objectives
Act as the primary liaison for customer executive coordination and work with any customer partners within the customer’s broader network
Upon contract booking, ensure detailed and efficient transition from Sales to Delivery
Ensure successful project closeout and transition from delivery to post-delivery teams
Work cross-functionally with Sales, Delivery, and Product teams to align on customer success plans and define opportunities to drive value

Skills

Key technologies and capabilities for this role

Customer EngagementDigital ExperiencesSales LeadershipAccount ManagementStrategic Planning

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office work?

This information is not specified in the job description.

What key skills are needed for the Engagement Executive role?

The role requires excellent delivery and client relationship management skills, strong client and partner communication, cross-functional teamwork, and technical skills to drive business transformation.

What is Adobe's company culture like?

Adobe fosters a culture of innovation, inclusion, and impact where great ideas can come from anywhere, employees are empowered to make an impact, and everyone has access to equal opportunity and growth.

What makes a strong candidate for this Director role?

Strong candidates act as trusted advisors, manage substantial projects for critical accounts, drive delivery of results while maintaining executive relationships, and excel in collaborating across people, process, and technology.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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