[Remote] Delivery Director at Zennify

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software DeliveryIndustries

Requirements

Extensive experience in leadership roles managing multiple technical teams or pods
Strong background in Agile coaching and implementation
Proven ability to mentor and develop technical and engagement leads
Excellent client-facing communication and relationship management skills
Deep technical knowledge and ability to provide domain expertise during escalations
Experience collaborating with portfolio and architecture teams for project alignment
Strong problem-solving and conflict resolution skills
(Preferred) Experience in managing large-scale or complex software delivery projects
(Preferred) Familiarity with cross-functional team dynamics and remote team management
(Preferred) Prior experience in strategic planning and process improvement at the delivery level
(Preferred) Certifications in Agile frameworks (e.g., SAFe, Scrum Master)
(Preferred) Background in consulting or client-facing technology services

Responsibilities

Lead, support, and mentor multiple pods and their Tech and Engagement Leads
Coach teams on Agile methodologies and best practices
Serve as a direct escalation path for client issues and provide technical expertise during client meetings
Collaborate with Portfolio Managers before and after contract signing, to manage client expectations, set teams up for success
Work closely with the Architecture group to maintain a feedback loop on project progress and architectural alignment
Ensure delivery excellence across pods by fostering collaboration and continuous improvement

Skills

Key technologies and capabilities for this role

AgileTeam LeadershipMentoringClient CommunicationTechnical EscalationProject DeliveryArchitecture CollaborationConflict ResolutionRemote Team Management

Questions & Answers

Common questions about this position

What is the salary range for the Delivery Director position?

The pay range is $160 - $190 USD, with the full compensation package based on the candidate's experience and certifications.

Is remote work supported for this role?

This information is not specified in the job description.

What are the key required skills for this position?

Key required skills include extensive experience in leadership roles managing multiple technical teams, strong background in Agile coaching, proven mentoring ability for technical and engagement leads, excellent client-facing communication, and deep technical knowledge.

What is the company culture like at Zennify?

This information is not specified in the job description.

What qualities make an ideal candidate for this role?

The ideal candidate is a seasoned leader who thrives in a fast-paced environment, with strategic thinking, excellent communication, ability to balance client needs and team wellbeing, natural mentoring skills, technical expertise, and client diplomacy.

Zennify

Salesforce consulting for financial services

About Zennify

Zennify provides Salesforce consulting services specifically for the financial services industry, including banks and credit unions. As a Salesforce Platinum Partner, the company helps clients optimize their use of Salesforce, a popular customer relationship management (CRM) platform. Zennify offers services such as strategy consulting, technical implementation, and managed services, which help organizations improve customer engagement and streamline operations. What sets Zennify apart from competitors is its deep industry knowledge and technical expertise, demonstrated by over 400 successful implementations and more than 100 Salesforce certifications. The company's goal is to enhance customer lifetime value and drive business performance for its clients while ensuring long-term relationships through tailored solutions and ongoing support.

Meridian, MississippiHeadquarters

2013Year Founded

$7.3MTotal Funding

LATE_VCCompany Stage

Consulting, FintechIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Risks

Increased competition from other Salesforce consulting firms poses a market challenge.

Integrating Terazo's services may lead to operational inefficiencies post-acquisition.

Reliance on Salesforce could be risky if the platform undergoes significant changes.

Differentiation

Zennify is a Salesforce Platinum Partner with deep expertise in financial services.

The company offers tailored solutions, enhancing customer engagement and operational efficiency.

Zennify invests 1% of project resources in community and environmental support.

Upsides

Zennify's acquisition of Terazo enhances its data consulting capabilities and service offerings.

The $7.5 million investment from Tercera supports software development and international expansion.

Inclusion in the Inc. 5000 list highlights Zennify's rapid growth and market success.

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