Director, Delivery at Alto Pharmacy

Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmacy, Healthcare, LogisticsIndustries

Requirements

Candidates should possess a Bachelor's degree or equivalent experience in Business, Supply Chain, Logistics, or a related field, with 5-8 years of progressive experience in operations or delivery logistics, including over 3 years in a leadership role. Experience managing delivery operations, including last-mile logistics and route optimization, is required, along with a strong understanding of operational metrics, reporting, and continuous improvement methodologies. Proven ability to manage teams, drive accountability, foster a culture of safety and excellence, and take ownership of tasks from start to finish are essential. Familiarity with delivery software tools, routing systems, and CRM platforms is also necessary. Preferred qualifications include experience in a regulated healthcare, pharmacy, or digital health delivery environment, exposure to process improvement frameworks like lean or six sigma, and experience managing third-party logistics partners.

Responsibilities

The Director of Delivery will provide operational leadership for last-mile and mail-based delivery services, developing and executing optimization strategies with carrier partners to ensure timely, accurate, and efficient distribution of medications. This role involves overseeing national and multi-site delivery operations, managing external last-mile delivery partners, and implementing delivery strategies to ensure quality and compliance with state and federal regulations. Responsibilities include managing daily operations, developing and driving key performance indicators, executing existing delivery strategies, assessing delivery carrier risks and opportunities, and serving as the lead communicator internally and externally regarding delivery needs. The Director will also facilitate communication between external delivery partners and internal stakeholders, manage and evaluate vendors for service excellence and cost optimization, and collaborate with internal teams to support the launch of new delivery capabilities or markets.

Skills

Last-mile delivery

Mail-based delivery

Operations management

Carrier management

Performance metrics

Vendor management

Regulatory compliance

Supply chain optimization

Stakeholder communication

Risk assessment

Alto Pharmacy

Digital pharmacy offering same-day medication delivery

About Alto Pharmacy

Alto Pharmacy operates as a digital pharmacy that delivers medications directly to customers' homes on the same day. This service is designed for individuals who may not have the time to visit a traditional pharmacy. Customers can use the Alto app to consult with pharmacists about their medications, addressing any concerns they may have regarding side effects or other issues. Additionally, Alto Pharmacy helps customers save money by actively searching for coupons and discounts to provide medications at lower prices. Unlike many traditional pharmacies, Alto focuses on convenience and customer care, making it easier for people to manage their prescriptions. The company's goal is to enhance the pharmacy experience by combining fast delivery, accessible pharmacist support, and cost-saving options.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$664.4MTotal Funding

CONVERTIBLECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Generous time off

Comprehensive medical, dental, & vision plans

401k

Life & disability insurance

Parental leave

Equity

Risks

Amazon Pharmacy's expansion could increase competition for Alto.

The recent funding round at a lower valuation indicates a tough fundraising environment.

Contamination at Novo Nordisk's factory may disrupt Alto's diabetes medication supply.

Differentiation

Alto offers same-day delivery, enhancing convenience for busy individuals.

The company provides pharmacist consultations via an app, improving customer care.

Alto actively searches for cost-saving options, reducing medication expenses for customers.

Upsides

Alto's partnership with Cuban's Cost Plus expands access to medications.

The integration of telehealth services complements Alto's digital pharmacy model.

AI-powered medication management can enhance Alto's service offerings.

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