Director Creative Studio & Brand Programs at Intercom

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, LogisticsIndustries

Requirements

12+ years of experience in brand, marcomm or creative related leadership roles
Proven experience or track record in strategic planning, large-scale brand development in multi countries
Bachelor's degree in marketing, business administration, or related field (MBA preferred)
Creative thinker, passionate, a keen eye for aesthetics and details
Confident, collaborative, excellent interpersonal and entrepreneurial skills
Capable of aligning marketing strategies with business goals, managing budgets, forecasting, and ROI analysis
The role involves daily (or regular) communication with pan-Canadian stakeholders
Ability to manage multiple projects simultaneously

Responsibilities

Lead the global brand vision, positioning and storytelling amongst our consumers, delivery contractors, and our employer's brand
Oversee large-scale brand programs cohesion that span across physical and environmental channels, along with coordination with regional needs adaptation
Establish corporate conferences & events objectives, R.O.I, lead strategy, tactics and production of collaterals
Promote a creative culture that consistently delivers standout production work—across video, photography, content, and graphic design—while upholding high creative standards
Manage a cohesive, fun and performant team of 4 individuals, with potential growth of more headcounts

Skills

Brand Strategy

Strategic Planning

Event Management

Graphic Design

Video Production

Photography

Content Creation

Team Leadership

ROI Analysis

Budget Management

Multi-country Marketing

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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