Director - Account Management at Nium

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial Services, Travel, TechnologyIndustries

Requirements

10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions
Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel
Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems
Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred
Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes
Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature
Proficiency in English is essential, and multilingualism preferred
Experience in using AI to streamline account management function is a plus

Responsibilities

Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction
Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention
Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services
Identifying and implementing process improvements to enhance customer experience and team efficiency
Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective
Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization

Skills

Account Management

Client Relationships

Customer Retention

Churn Prevention

Revenue Growth

Cross-selling

Upselling

Sales

Nium

Global platform for real-time payments

About Nium

Nium provides real-time payment solutions that enable businesses to send and receive funds instantly, manage foreign exchange transactions, and prevent fraud. Its platform, powered by a proprietary API, allows banks, fintech companies, and money service businesses to integrate services for efficient cross-border money movement. Nium stands out by offering competitive foreign exchange rates and solutions for corporate purchasing and travel payments. The company's goal is to streamline financial transactions for businesses globally while charging fees for its services.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$305.4MTotal Funding

SERIES_ECompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Hybrid Work Options

Paid Vacation

Performance Bonus

Stock Options

Professional Development Budget

Mental Health Support

Risks

Increased competition from Loop and EQ Bank's multi-currency Global Visa Card.

Regulatory challenges in diverse African markets could impact partnership with Ecobank.

Technological integration issues may arise with Partior's blockchain-based payment system.

Differentiation

Nium offers real-time cross-border payments, enhancing speed and efficiency for businesses.

The company provides a proprietary API for seamless integration into existing business systems.

Nium's platform supports multiple payment schemes, including Visa, Mastercard, and Diners Club.

Upsides

Partnership with Ecobank expands Nium's reach to 35 African markets, boosting market presence.

Collaboration with Partior enhances transaction transparency and speed via blockchain technology.

Launch of Diners Club International Card increases flexibility for travel industry customers.

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