Senior Manager, CX Enablement
Dandy$149,300 - $181,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Experience defining and executing digital CX strategies
- Experience operating like a product leader
- Experience partnering across the business
- Experience building systems and programs
- Experience influencing stakeholders
- Experience with Help Center, AI chatbot, in-product guidance, and lifecycle surfaces
- Experience with automation and AI capabilities
- Experience with KPI frameworks and reporting
- Experience with channel strategy and division of responsibilities
- Experience with global CX coordination
Responsibilities
- Define the multi‑quarter digital CX strategy and roadmap for the post‑sales journey
- Stand up and lead a cross‑functional operating pod
- Drive measurable improvements in self‑service resolution, deflection, and customer education quality
- Partner with CX Engineering and Business Technology on the evaluation and implementation of automation and AI capabilities
- Drive partnership with and influence Product, Engineering and Design
- Establish KPI frameworks and monitor progress
- Shape the channel strategy and division of responsibilities
- Champion a global approach to digital CX
- Create the operating plan for the next 12 months
- Own the end‑to‑end digital CX strategy for post‑sales
Skills
Notion
Versatile productivity and collaboration platform
About Notion
Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.
San Francisco, CaliforniaHeadquarters
2016Year Founded
$325.9MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees
Benefits
Medical, dental & vision insurance
PTO
Mental health & wellbeing package
Parental leave
Fertility coverage
Retirement matching
Commuter benefits
Monthly stipend
Risks
Increased competition from AI-enhanced tools like Evernote.
Potential trust issues with AI features due to factual inaccuracies.
User resistance to adopting new productivity tools.
Differentiation
Notion combines note-taking, task management, and databases into a single platform.
The platform offers customizable workspaces for personal and collaborative use.
Notion AI assists with tasks like text generation and predictive analytics.
Upsides
Integration with Slack and Google Drive enhances workflow automation.
Acquisition of Skiff strengthens Notion's privacy offerings.
Standalone apps like Notion Calendar expand Notion's modular productivity solutions.
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