[Remote] Digital Sales Representative at Twilio

Ireland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SaaSIndustries

Requirements

At least 2 years of sales / customer facing experience in a tech space, with a record of top performance
Native or fluent German speaker with proven experience engaging customers and driving revenue across the DACH market
An understanding of the cloud computing / communications business model and excitement for selling to a technical audience while utilising a solution-oriented approach to selling
Strong written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple
Technical solutions selling experience and enjoys working with real customers-- listening to them and solving problems
High adaptability, with comfort trying new things and building within a rapid-paced environment

Responsibilities

Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction
Work with customers across all verticals to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs
Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform
Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple
Ability to balance competing priorities and manage multiple projects/deals at the same time
Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way

Skills

Key technologies and capabilities for this role

SalesCustomer AcquisitionValue-Based SellingClosing DealsGermanCommunications APICustomer SatisfactionCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Twilio follows a remote-first work policy, allowing team members to work from the comfort of their homes regardless of location.

What is the salary for the Digital Sales Representative role?

This information is not specified in the job description.

What skills are required for this position?

Required skills include at least 2 years of sales or customer-facing experience, cultural fluency in German-speaking markets, strong interpersonal and communication skills, and the ability to understand Twilio’s communications API platform.

What is the company culture like at Twilio?

Twilio has a strong culture of connection, global inclusion, and remote-first work, with a vibrant team of diverse experiences focused on making a global impact; they emphasize living the Twilio Magic and values like being an owner, wearing the customer’s shoes, and ruthlessly prioritizing.

What makes a strong candidate for this role?

Strong candidates have at least 2 years of sales or customer-facing experience, cultural fluency in German-speaking markets (DACH region), thrive working with customers, and embody Twilio Magic values like thinking outside the box and building processes; diverse experiences from any industry are valued.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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