LATAM Technical Support Engineer (Buenos Aires)
Pipe17Salary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, EcommerceIndustries
Requirements
- 3+ years in an omni-channel ecommerce retailer, covering product lifecycle & enrichment, digital asset and content management
- 1+ years’ experience in Conversion Rate Optimisation Programs
- Experience with ecommerce content management systems (Hybris, WordPress etc)
- Intermediate knowledge of UX principles
- Ability to understand and work with HTML, CSS
- Advanced Excel skills including VLOOKUP, pivots, IF functions, etc
- Nice to Have
- 3+ years in an omni-channel ecommerce furniture or bulky product retailer
- 2+ years’ experience in CRO, A/B testing programmes
- Advanced experience with Hybris & WordPress
- Advanced knowledge of UX principles
- Advanced understanding with HTML, CSS
- Able to work collaboratively across the business, and to engage internal and external stakeholders at all levels of the business
Responsibilities
- Enhance the online customer experience, staying ahead of ecommerce trends, and constantly challenging merchandising standards to optimize the website, including managing product placement, conducting A/B testing and analysing competitors
- Collaborate cross-functionally, manage vendor relationships, oversee product range execution, and support site issue management, ensuring the website is user-friendly, visually appealing, and competitive in the market
- Commit to contributing to a safe working environment, by being aware of and compliant with all wellbeing and safety initiatives
- Collaborate with cross-functional teams including third party agencies, Business Analysts, Technology team and other Key stakeholders to develop testing schedules and deliver merchandising requirements
- Continually enhance the online customer experience, ensuring that the website is user-friendly, visually appealing, and easy to navigate
- Use analytics tools to monitor, analyse, and report on website performance and customer behaviour, using this data to make informed decisions about merchandising strategies
- Manage relationships with external vendors and partners, technology providers and suppliers
- Develop and manage constant changes to product placement in line with strategy to improve sales performance, increase conversion and average order size through online merchandise management
- Conduct A/B testing to optimize website design, product placement, and promotional strategies, analyse test results and propose changes based on these findings
- Review data transfer from AX to Hybris, ensuring pricing and product updates to the website is 100% accurate
- Lead the CRO program and supporting testing schedule, presenting results and providing recommendations for the Product Roadmap
- Support Dropship vendor creation & onboarding
Skills
HTML
CSS
Excel
VLOOKUP
Hybris
WordPress
UX
A/B testing
CRO
Connectly
AI-powered marketing automation for e-commerce
About Connectly
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$33.7MTotal Funding
SERIES_BCompany Stage
Consumer Software, AI & Machine Learning, Consumer GoodsIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Flexible Work Hours
Remote Work Options
Company Equity
Risks
Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.
Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.
Rapid AI advancements require Connectly to continuously innovate to stay competitive.
Differentiation
Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.
The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.
Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.
Upsides
Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.
The platform's AI-driven personalization boosts conversion rates and customer satisfaction.
Connectly.ai's multilingual support enhances global customer engagement and market reach.
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